Operations Analyst - Bank Operations

WesBanco Bank•Uniontown, OH

About The Position

The Operations Analyst assists teams within operations to identify, plan, and complete projects. The role supports managers in planning, organizing, developing, and controlling department activities to achieve individual, team, and company objectives. It helps document, standardize, and measure key business processes to support total quality management and continual improvement in efficiency. The analyst also provides internal customer support to branches, treasury management, and lending personnel regarding deposit and loan records in the applicable systems, and works harmoniously with departments across the organization. The position supports operational plans, policies, procedures, controls, process improvements, technology use, and initiatives across functional areas. It assists with training and guidance, issue resolution, documentation, service-level expectations, and implementation of new initiatives. The analyst learns multiple areas of operations and provides coverage when teams are short-staffed. Because banking is highly regulated, the role requires maintaining proficiency in bank policies and procedures, following applicable laws and regulations, and completing assigned compliance training on time.

Requirements

Minimum of three years of experience in banking; operations experience is preferred.
Bachelor’s degree preferred, or an equivalent combination of education and/or experience.
Ability to interact effectively across all organizational levels, including senior management, branch network, other departments, and vendors.
Ability to manage multiple priorities and delegate effectively to meet critical deadlines under time constraints.
Strong organizational and prioritization skills.
Ability to multitask, work under pressure, manage multiple projects simultaneously, and work independently.
Team-oriented approach and positive outlook.
Demonstrated leadership ability and skills.
Excellent analytical and decision-making skills.
Proficiency in Microsoft Office and other basic computer applications, with the ability to learn various applications and banking software programs.
Ability to assist with training new and existing team members as needed.
Ability to promote teamwork, model a positive attitude, provide superior customer service, and treat people fairly and respectfully.
Ability to acquire and maintain proficiency in bank policies and procedures and comply with applicable laws, rules, and regulations.

Nice To Haves

Leadership skills preferred.
Bachelor’s degree preferred.

Responsibilities

Serve as an agent of change by identifying opportunities to improve client service and bring new capabilities to market.
Assist with training and guiding team members in understanding, processing, and managing workloads.
Assist in developing and implementing operational plans, policies, procedures, and goals that support scalability, automation, and efficiency.
Collaborate with leaders and stakeholders and guide change to improve scalability and automation.
Build relationships across the bank to support collaboration and effective communication; attend meetings and partnership engagements with other business lines.
Assist in maintaining policies, SOX control documentation, risk assessments, and other controls for assigned areas.
Assist with resolving complex issues within areas of responsibility.
Document process flows for assigned systems and areas and identify opportunities for improvement.
Maintain repositories of procedures, processes, job aids, and other critical information for functional areas.
Promote effective use of technology within functional areas.
Help manage defined customer service-level expectations and key vendor processing timelines.
Collaborate with business areas on new initiatives, processes, or products and assist with implementation.
Learn branch operations, deposit support, lending operations, payment operations, and operations shared services.
Provide coverage and assistance with daily work when teams are short-staffed.
Provide internal customer support to branches, treasury management, and lending personnel regarding deposit and loan records.
Complete assigned compliance training and adhere to applicable bank policies, procedures, laws, rules, and regulations.