Operations Analyst - Bank Operations

WesBanco Bank•Bowie, MD

About The Position

The Operations Analyst assists operations teams in identifying, planning, and completing projects. The role supports managers with planning, organizing, developing, and controlling department activities to meet individual, team, and company objectives. It also helps document, standardize, and measure key business processes to support continual improvement, efficiency, and total quality management. The analyst provides internal customer support to branches, treasury management, and lending personnel on questions about deposit and loan records. The role works across the organization, supports operational controls and process documentation, helps resolve complex issues, and promotes effective use of technology. The analyst learns multiple areas of the operations department and provides coverage when teams need assistance.

Requirements

At least three years of experience in banking; operations experience is preferred.
Ability to interact effectively across all organizational levels, including senior management, branches, other departments, and vendors.
Ability to manage multiple priorities and projects, work independently, and meet critical deadlines under time constraints.
Strong organizational, prioritization, and multitasking skills, including the ability to work under pressure.
Team-oriented approach and a positive outlook.
Demonstrated leadership ability and skills.
Excellent analytical and decision-making skills.
Proficiency in basic computer applications, including Microsoft Office, and ability to learn other applications and banking software.
Ability to learn and maintain proficiency in bank policies and procedures and comply with applicable laws, rules, and regulations.

Nice To Haves

Bachelor's degree preferred, or equivalent combination of education and/or experience.
Leadership skills preferred.

Responsibilities

Identify, plan, and complete projects with operations teams.
Assist managers with planning, organizing, developing, and controlling department activities.
Document, standardize, and measure key business processes to support quality, continual improvement, and efficiency.
Provide internal customer support to branches, treasury management, and lending personnel regarding deposit and loan records.
Identify opportunities to serve clients and bring new capabilities to the market.
Provide training and guidance to team members on understanding, processing, and managing workload.
Assist in developing and implementing operational plans, policies, procedures, and goals that support scalability, automation, and efficiency.
Collaborate with leaders and stakeholders and guide change for scalability and automation.
Maintain relationships and communication with leaders, stakeholders, and other bank teams; attend meetings and partnership engagements with other business lines.
Assist in maintaining policies, SOX control documentation, risk assessments, and other controls for assigned areas.
Assist with resolving complex issues and documenting process flows for assigned systems and areas of responsibility.
Identify process-improvement opportunities and maintain repositories of procedures, processes, job aids, and other critical information.
Promote effective use of technology within functional areas.
Help manage customer service expectations and key vendor processing timelines.
Collaborate with business areas on initiatives, processes, or products and assist with their implementation.
Learn the department's branch operations, deposit support, lending operations, payment operations, and operations shared services functions.
Provide coverage and assistance with daily work when teams are short-staffed.
Complete assigned compliance training and follow applicable bank policies, procedures, laws, rules, and regulations.
Train new and existing team members as needed and promote teamwork, positive conduct, superior customer service, and fair and respectful treatment.

Benefits

22 days of paid time off
5 days of short-term disability
11 annual paid holidays
1 floating holiday
Medical insurance
Dental insurance
Vision insurance
Health care flexible spending account
Dependent care flexible spending account
Transportation fringe benefit plan
Group life insurance
Long-term disability
Optional life insurance
Access to voluntary benefits, including cancer, term and universal life, accident, short-term disability, and critical illness policies
401(k) with employee match