Operations Manager - Wheelchair Operations

Menzies Aviation•Denver, CO

About The Position

The Operations Manager oversees day-to-day wheelchair operations at the airport, ensuring they are safe, efficient, compliant, and deliver excellent service. The role manages operational teams and coordinates with airline partners, airport authorities, government agencies, and service providers while meeting regulatory and safety requirements. The manager is responsible for staffing and workforce allocation, performance monitoring, operational budgets, labor costs, incident investigations, audits, contingency planning, team communications, customer concerns, and continuous improvement. The role also includes coaching, training, and performance management for supervisors and frontline employees.

Requirements

High school diploma or equivalent.
At least 3 years of airport, airline, aviation services, or transportation operations experience.
At least 2 years of supervisory or management experience.
Strong knowledge of airport operations, safety regulations, and compliance requirements.
Experience managing large teams in a fast-paced operational environment.
Proficiency with Microsoft Office Suite and operational reporting systems.
Ability to analyze data, identify trends, and implement process improvements.
Excellent leadership, communication, and problem-solving skills.
Experience managing schedules and budgets and tracking performance metrics.
Adaptability and flexibility in an ever-changing work environment.
Ability to manage multiple priorities in a dynamic environment.
Strong decision-making and crisis management skills.
Excellent organizational and time-management skills.
Ability to work collaboratively with diverse stakeholders.
Strong customer service orientation.

Nice To Haves

Supervisor or manager experience in airline operations.

Responsibilities

Manage daily airport operations and ensure efficient execution of operational activities.
Oversee staffing, scheduling, and workforce allocation to meet operational demands.
Ensure compliance with airport, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
Monitor operational performance metrics and implement corrective actions to improve service delivery.
Lead and develop supervisors and frontline employees through coaching, training, and performance management.
Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
Conduct regular audits and inspections to ensure compliance with safety and operational standards.
Manage operational budgets, labor costs, and resource utilization.
Develop and implement contingency plans for weather events, operational disruptions, and emergencies.
Communicate operational updates, policies, and procedures across teams.
Support customer service initiatives and resolve escalated customer concerns when necessary.
Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Perform other duties as assigned.
Take reasonable care of personal and others' health, safety, and wellbeing at work, following provided information, training, and workplace health and safety rules or procedures.