Operations & Office Coordinator

Taste Buds Kitchen - HQ•Chester, MD

2d•$55,000 - $60,000•Hybrid

About The Position

The Operations & Office Coordinator is the internal organizer, administrative anchor, and technology coordinator for Taste Buds Kitchen’s national corporate headquarters. This full-time, exempt individual-contributor role supports operational systems, marketing operations, franchise onboarding, and the day-to-day running of the Chester, Maryland headquarters. The position manages user setups across digital tools, schedules pre-designed marketing campaigns, maintains local business listings for studios nationwide, and supports new franchise onboarding. The company will train the coordinator on its software platforms. The role is hybrid, with core on-site days Tuesday through Thursday at the corporate headquarters in Chester, Maryland, and remote-flexible Mondays and Fridays. It reports to the Director of Operations, or to Executive Leadership in the interim, and works cross-functionally with the Head of Marketing. There are no direct reports. The coordinator administers operational platforms, maintains standard operating procedure libraries, helps franchise owners with basic platform issues, and performs detailed QA on integrations, CRM mappings, forms, and automated workflows. Marketing duties include building no-code CRM workflows, scheduling approved email and SMS campaigns, maintaining listings across 40+ studio locations, managing contact-list hygiene, and assisting with basic reporting. Office and people-coordination duties include managing supplies, mail, shipments, and facility vendors; coordinating administrative onboarding for corporate employees; maintaining digital personnel records; and supporting meetings and events.

Requirements

At least 2–3 years of professional experience in an administrative, office coordination, operations, or project support role.
High comfort navigating digital tools and business software, with the ability to learn new software quickly.
Strong organization and attention to detail, including the ability to identify broken links, incorrect dates or tags, and formatting errors.
A process- and checklist-oriented approach, including an interest in creating structured steps and clear SOPs.
Demonstrated integrity and confidentiality when handling sensitive personnel information, new-hire paperwork, and corporate records.
A proactive, dependable, self-directed working style suited to a hybrid schedule and ownership of a weekly task list.

Nice To Haves

Experience in hospitality, multi-unit retail, franchising, or a growing small-business environment.
Familiarity with GoHighLevel, Operandio, or Google Workspace.

Responsibilities

Format and distribute monthly operational update briefs, action-item checklists, and system reminders to franchise owners.
Organize, format, and audit the central digital library of SOPs, brand manuals, and studio checklists in Operandio.
Administer operational software platforms, including managing user permissions, creating accounts, and updating location settings.
Execute assigned digital launch tasks for incoming franchise locations, including creating software accounts, establishing and claiming local directory profiles, and connecting social media accounts to scheduling tools.
Conduct QA and end-to-end testing of webhook integrations, CRM field mappings, lead capture forms, and automated drip triggers built by external developers.
Troubleshoot basic franchisee login and platform-access issues and manage software vendor help-desk tickets.
Translate marketing customer-journey blueprints into no-code CRM workflows, email/SMS drip triggers, tag structures, and pipeline stages in GoHighLevel.
Monitor form entries, booking-system integrations, and CRM contact flows for data integrity.
Schedule monthly email and SMS broadcasts across franchise studio accounts, staging approved copy and templates, testing links and audience tags, and sending campaigns on schedule.
Audit and maintain studio hours, holiday closures, addresses, and photos across Google Business Profiles, Apple Maps, and local directories for 40+ locations.
Clean, import, and segment customer contact lists, maintaining tagging, bounce management, and opt-out compliance.
Assist with weekly marketing reporting sheets and verify basic website tracking tags and form redirects.
Keep the Chester headquarters organized, welcoming, and stocked; order supplies; manage mail and shipments; and coordinate facility vendors.
Coordinate administrative onboarding for corporate employees, including workstation preparation, software credentials, and new-hire documentation tracking.
Maintain organized digital personnel files, verify workplace labor posters are current, and assist with employee handbook updates under leadership direction.
Provide administrative and hospitality support for corporate meetings, Discovery Days, and team gatherings.