Office & Operations Coordinator

Prism Specialties • Burlington, NC

1d • Onsite

About The Position

The Office & Operations Coordinator supports customer service, daily operations, and administration at an independently owned restoration-company franchise. The role serves as the on-site point of contact while ownership works remotely, helping customers through restoration jobs and coordinating the team’s work, routes, records, supplies, and facility needs. The position also supports employee training, recordkeeping, coaching, and team recognition.

Requirements

• Experience as an office manager, administrative assistant, or operations/dispatch coordinator.
• Customer service experience, especially handling frustrated or stressed customers.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong organization and attention to detail, with the ability to multitask.
• Ability to work independently and use good judgment while ownership is off-site.
• Discretion in handling confidential employee and customer information.

Nice To Haves

• Experience working with insurance companies.
• Bilingual proficiency in English and Spanish; additional pay is offered.

Responsibilities

• Answer customer calls and emails promptly and professionally.
• Keep customers updated on job progress from start to finish.
• Help resolve escalations and quality concerns before they become larger problems.
• Plan efficient daily pickup and delivery routes.
• Support fleet management, including vehicle schedules and driver assignments.
• Work with the team to meet production deadlines.
• Track job status, maintain accurate records, and report key metrics to ownership.
• Identify ways to improve processes, reduce cycle times, and raise service quality.
• Serve as the on-site point of contact while ownership works remotely.
• Maintain supply inventory and purchase supplies.
• Handle facility issues as needed and keep the building clean and organized.
• Coordinate employee training requirements and schedules.
• Assist with light HR tasks, including documenting write-ups at supervisors’ request and organizing employee records.
• Support coaching, team building, and recognition, including birthdays, milestones, and good work.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed