Operations & Office Coordinator

Taste Buds Kitchen - HQ • Chester, MD

2d • $55,000 - $60,000 • Hybrid

About The Position

The Operations & Office Coordinator is the internal organizer, administrative anchor, and technology coordinator for Taste Buds Kitchen’s national corporate headquarters in Chester, Maryland. This individual manages users and settings across digital tools, schedules pre-designed marketing campaigns, maintains local business listings for studios nationwide, supports new franchise onboarding, and helps keep the headquarters running smoothly. The company will train the coordinator on its specific software platforms; curiosity, organization, and close attention to detail are important to success in the role.

The position combines operations systems administration and quality assurance, marketing operations and CRM scheduling, and corporate office and employee coordination. It includes maintaining SOP and brand-material libraries, setting up digital systems for new studios, testing integrations and data flows, assisting franchisees with basic platform issues, managing contact lists and studio listings, and coordinating office logistics and administrative onboarding. The role is hybrid, with on-site work Tuesday through Thursday at the Chester headquarters and remote-flexible Mondays and Fridays. It is a full-time individual-contributor position reporting to the Director of Operations, or to Executive Leadership in the interim, and working cross-functionally with the Head of Marketing.

Requirements

• 2–3+ years of professional experience in a dedicated corporate office, administrative, operations, or project-support role; this is not an entry-level position.
• High comfort navigating digital tools and business software, with curiosity, resourcefulness, and an ability to learn software quickly.
• Strong organization and attention to detail, including the ability to identify broken links, incorrect dates or tags, and formatting errors.
• A process- and checklist-oriented approach, including the ability to structure complex tasks into step-by-step checklists and clear SOPs.
• Integrity and discretion when handling sensitive personnel information, new-hire paperwork, and internal corporate records.
• Proactive, dependable, and self-directed work habits, with the ability to take ownership of a weekly task list without micromanagement.

Nice To Haves

• Familiarity with GoHighLevel, Operandio, or Google Workspace.
• Experience in hospitality, multi-unit retail, franchising, or a growing small-business environment.

Responsibilities

• Format and distribute monthly operational update briefs, action-item checklists, and system reminders to franchise owners.
• Organize, format, and audit the digital library of standard operating procedures, brand manuals, and studio checklists in Operandio.
• Administer operational software platforms, including Operandio, GoHighLevel, and PromoRepublic, by managing permissions, creating accounts, and updating location settings.
• Execute assigned digital launch tasks for incoming franchise locations, including creating software accounts, establishing and claiming directory profiles, and connecting local social accounts to scheduling tools.
• Conduct quality assurance and end-to-end testing of webhook integrations, CRM field mappings, lead capture forms, and automated drip triggers built by external developers.
• Troubleshoot basic franchisee login and platform-access issues and coordinate software vendor help-desk tickets.
• Translate customer journey blueprints from Marketing into no-code CRM workflows, email and SMS drip triggers, tag structures, and pipeline stages in GoHighLevel.
• Monitor form entries, booking integrations, and CRM contact flows to maintain data integrity across locations.
• Manage the monthly email and SMS broadcast schedule for franchise studio accounts, including staging approved copy and templates, testing links and audience tags, and scheduling sends.
• Audit and maintain studio hours, holiday closures, addresses, and photos across 40+ locations on Google Business Profiles, Apple Maps, and local directories.
• Clean, import, and segment customer contact lists, maintaining appropriate tags, bounce management, and opt-out compliance.
• Assist with weekly marketing reporting sheets and verify website tracking tags and form redirects.
• Maintain the Chester headquarters by ordering supplies, managing mail and shipments, and coordinating facility vendors.
• Coordinate administrative onboarding for corporate employees, including preparing workstations, issuing software credentials, and tracking standard new-hire documentation.
• Maintain organized digital personnel files, verify required local and state workplace labor posters are current, and assist with employee handbook updates under leadership direction.
• Provide administrative and hospitality support for corporate meetings, Discovery Days, and team gatherings.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Unlimited paid time off.
• Paid company holidays.
• Free culinary classes and event discounts for friends and family at the headquarters kitchen.
• Ongoing professional development.
• Collaborative, family-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed