Office & Operations Coordinator

Prism Specialties of North Carolina • Burlington, NC

2d

About The Position

We’re an established restoration company that helps homeowners and businesses recover after fire, water, and other losses. The Office & Operations Coordinator serves as the on-site point of contact while ownership works remotely, supporting customer service, daily operations, administration, and the team. The role keeps customers informed, helps resolve escalations, coordinates routes and fleet schedules, tracks job progress and metrics, maintains supplies and facility organization, and supports training and light HR tasks.

Requirements

• Experience as an office manager, administrative assistant, or operations/dispatch coordinator.
• Customer service experience, especially handling frustrated or stressed customers.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong organization and attention to detail, with the ability to multitask.
• Ability to work independently and use good judgment while ownership is off-site.
• Discretion with confidential employee and customer information.

Nice To Haves

• Experience working with insurance companies.
• Bilingual in English and Spanish; the posting notes this includes additional pay.

Responsibilities

• Answer calls and emails quickly and professionally.
• Keep customers updated on their jobs’ progress from start to finish.
• Help resolve escalations and quality concerns before they become bigger problems.
• Plan efficient daily pickup and delivery routes.
• Support fleet management, including vehicle schedules and driver assignments.
• Work with the team to meet production deadlines.
• Track job status, maintain accurate records, and report key metrics to ownership.
• Identify ways to improve processes, reduce cycle times, and raise service quality.
• Serve as the on-site point of contact while ownership works remotely.
• Maintain supply inventory and purchase supplies.
• Handle facility issues as needed and keep the building clean and organized.
• Coordinate employee training requirements and schedules.
• Assist with light HR tasks, including documenting write-ups when supervisors request them and keeping employee records organized.
• Support coaching, team building, and recognition, including birthdays, milestones, and good work.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed