Operations/Monitor Associate

Baystate Health•Springfield, MA

13d

About The Position

The Operations/Monitor Associate reports to the Nurse Manager, with daily activities coordinated by the charge nurse. The role independently supports patient- and family-centered care teams by processing patient information, managing documentation and medical records, facilitating communication, coordinating bed management and patient throughput, and supporting smooth unit operations. The associate also acts as a unit receptionist and business partner, welcomes patients and families, answers routine questions, and facilitates direct admissions. Responsibilities include tracking and coordinating admissions, discharges, and transfers; supporting bed assignments and discharge processes; communicating with clinical staff and other departments; assisting hospitalists and medical/surgical teaching teams; maintaining patient records, logs, and unit documentation; supporting staffing coordination and supply management; and initiating emergency procedures as needed. The associate observes cardiac monitors, reports irregular rhythms to a registered nurse, and records and processes monitor strips for defined cardiac patient populations. Required experience is three years of acute care experience, including at least one year as a Level II OA MT at BH. A GED or HiSET and Basic Life Support certification from the American Heart Association are required. The associate must pass the required dysrhythmia course within six weeks of hire. The listed compensation range is $17.98–$28.08 per hour, with a midpoint of $22.25. Actual salary depends on relevant experience.

Requirements

Three years of acute care experience, including at least one year as a Level II OA MT at BH.
GED or HiSET.
Basic Life Support certification from the American Heart Association.
Must take and pass the required dysrhythmia course (telemetry) within six weeks of hire.
Computer literacy and good interpersonal skills.
Ability to read and write in English.
Ability to organize and prioritize; critical-thinking skills.
OAS Gold Training, Conflict Resolution Training, Delegation Training, Team Training, and/or unit-specific competencies are listed among the skills and competencies.

Responsibilities

Track, prioritize, and assign beds; coordinate admissions, discharges, and transfers with relevant staff and systems.
Monitor discharge orders and documentation, follow up with physicians and case management, and enter discharges and pending discharges in the applicable systems.
Round with nurses and case managers regarding discharge planning, timing, special instructions, and discharge lounge appropriateness.
Track new emergency department admissions, obtain and communicate SBAR information, ensure fax receipt, and arrange transport when needed.
Maintain coverage of the bed-management beeper to support continuous admission, discharge, and transfer coordination.
Use the specified computer applications accurately in daily work.
Complete unit projects as assigned, including payroll, committee participation, and development of unit time schedules.
Provide shift handoffs on pending discharges, admissions in process, bed status, and related information.
Answer telephones, relay messages promptly, respond to routine inquiries, screen calls, and communicate identified problems accurately to appropriate team members.
Contact physicians, ancillary departments, and other departments to facilitate patient care, priority testing, and patient throughput.
Support Zoned Hospitalists and medical/surgical teaching teams during rounds; make calls, send faxes, and call consults as directed.
Provide daily unit assignment and coverage information to the Hospitalist team, maintain designated workspace and access, and identify the Hospitalist of the day through electronic systems.
Coordinate with Access Services and patients or families to secure post-discharge follow-up appointments.
Maintain, organize, prepare, and route patient records for transfers, discharges, and Medical Records; obtain signatures for Medicare forms and send discharge records to HIM.
Maintain admission/discharge logs, charge tickets, audit tools, and other unit logs; enter information into the PCM auditor when appropriate.
Greet new patients and families, assist other departments with information, and post or file physician schedules for clinical team use.
Coordinate staffing assignments for the next shift with the charge nurse, contact replacements for unplanned vacancies, and communicate staffing and scheduling information to the Clinical Supervisor.
Retrieve mail, blood products, medications, and supplies as needed from other departments.
Inventory, maintain, charge, requisition, store, and restock supplies; coordinate paper supplies to maintain unit par levels.
Know and initiate emergency procedures as directed, identify the location of emergency equipment, and mobilize emergency support personnel by telephone.
Observe cardiac monitors, report irregular rhythms to a registered nurse, and record and process EKG monitor strips for defined cardiac patient populations.
Ensure proper placement and maintenance of monitoring equipment.