EM Operations Monitor

Oriana House, Inc.•Cleveland, OH

10d•$17 - $22

About The Position

The EM Operations Monitor performs facility monitoring and operational support duties, including maintaining accurate information about clients’ whereabouts, communicating and documenting shift activity, and responding to unusual incidents and emergencies. The role requires following Agency and program policies and procedures, completing tasks independently and accurately, and handling multiple responsibilities in a high-stress environment. The schedule is Monday through Friday on first shift (8–4 or 9–5), with rotating half-day Saturdays. The stated pay range is $17.00–$22.10 per hour, based on education and experience, with a start rate of $17.00 per hour.

Requirements

High school diploma or equivalent.
Valid Ohio driver’s license, reliable transportation, and a driving record that permits coverage under the Agency’s liability insurance.
Exceptional clerical, office, organizational, and prioritization skills.
Cognitive skills to learn, remember, focus, categorize, and integrate information for decision-making, problem-solving, and comprehension.
Ability to address multiple complex problems simultaneously and multitask without losing efficiency or accuracy.
Ability to work effectively and efficiently under high stress and in emergency and conflict situations.
Ability to work effectively with Agency employees, outside contacts, and a diverse client population.

Nice To Haves

Associate’s degree in a human services field; relevant job experience may substitute for the preferred degree.
Aptitude with current technology.

Responsibilities

Learn and retain new tasks and processes, maintain focus, complete tasks independently, make timely workflow decisions, and meet applicable speed or productivity quotas.
Implement Agency and program policies and procedures.
Keep facility keys in the designated area at all times.
Use Zoom chat at the start of each shift to document that the shift has begun and relevant documentation from prior staff has been reviewed.
Use Zoom chat at the end of each shift to document that the employee is logging off and that program activities, emergencies, and unusual incidents have been communicated to the next shift.
Read staff meeting minutes when absent from a meeting and document completion by email or Zoom chat.
Check perimeter doors at the end of each shift to ensure they are locked and alarms are armed, and record the results in the shift report.
Document unusual activity, vandalism, maintenance issues, injuries, and medical concerns, and notify an appropriate supervisor as necessary.
Communicate emergencies promptly to the Operations Supervisor, Program Administrator, EM Director, or designee, as required.
Communicate emergencies promptly to coworkers and a facility supervisor as required, and complete required documentation accurately and on time.
Immediately notify a facility supervisor when law enforcement, fire department, or EMS personnel are called to the facility.
Notify a facility supervisor when law enforcement agencies call the facility requesting client information.
Maintain accurate and timely whereabouts information for assigned clients, call clients to verify their whereabouts, and notify appropriate facilities and outside agencies of unauthorized client activities.