Busser - EM

DRG Employer•Warrenville, IL

About The Position

Bussers play a key role in delivering the superior guest service central to Eddie Merlot's mission. The role supports dining room service by setting and resetting tables, refilling water glasses, serving bread, restocking clean plates, silverware, and glassware, and responding to guest needs. Bussers work closely with Servers, Bartenders, Managers, and other team members to provide outstanding service and hospitality. The position maintains an assigned dining room section while assisting other sections as needed. Duties include setting up stations and the dining room, baking and serving bread, maintaining tables and service stations, packaging take-home items, and completing side and closing duties. Bussers must follow restaurant procedures and standards, as well as applicable liquor, food-handling, sanitation, and safety laws and regulations. Work days and hours vary with business needs; the role may include meetings, banquets, and special events.

Requirements

Meet the state age requirement for the position.
Be able to read and communicate clearly and effectively in English.
Maintain professional attire and appearance in keeping with restaurant standards.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Be able to work a flexible, part-time schedule, including evenings, weekends, and holidays.
Be able to stand for four or more hours at a time.
Be able to lift and carry 35 pounds regularly and 50 pounds occasionally.
Be able to lift and carry loaded trays and move tables and chairs.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED.
Prior restaurant, fine dining, or customer service experience.
Understanding of dining room service procedures, safety, sanitation, and food-handling procedures.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Communicate with the Manager about reservations, guest flow, large parties, and special event needs.
Set up the station and dining room according to standard procedures.
Maintain an assigned dining room section and assist other sections as needed.
Bake bread; serve bread and butter and provide refills.
Keep guest water glasses filled.
Maintain tables and remove dishes, glassware, and silverware according to standards.
Correctly package take-home items and deliver them to guests.
When appropriate, thank guests for dining and invite them to return.
Bus, set, and reset tables according to specifications.
Perform side duties, closing duties, and other related duties assigned by Managers.
Keep service stations clean and orderly throughout the shift.
Provide guests with basic information about Eddie Merlot's.
Follow company policies, procedures, standards, and performance expectations, along with applicable laws and regulations related to liquor, food handling, sanitation, and safety.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Work meetings, banquets, and special events when scheduled.
Support a positive teamwork environment by assisting other team members with station duties and sidework when needed or available.