Server - EM

DRG Employer•Warrenville, IL

About The Position

Servers deliver guest service and hospitality at Eddie Merlot's. They use their knowledge of menu and beverage options to answer questions, take and communicate orders to the kitchen and bar, present food and beverages according to established procedures, present guest checks, and process payments. Servers keep their stations clean and orderly and work with Bartenders, Bussers, Runners, and other team members to provide outstanding service. The role includes preparing assigned stations for guest arrival, greeting and assisting guests, taking beverage and food orders, presenting menu options and specials, recommending items, and ensuring order accuracy and guest satisfaction throughout the meal. Servers also maintain tables, present desserts and additional beverages, process payments and tip reports, thank guests, and invite them to return. They perform opening, side, and closing duties, assist with Prime Society service, and may work meetings, banquets, and special events. This position requires a flexible, part-time schedule that may include evenings, weekends, holidays, and, at certain times, lunch shifts. Work days and hours vary according to business needs. The work requires prolonged standing, lifting and carrying, and other physical movements associated with serving and table maintenance.

Requirements

Two or more years of experience as a Server; fine-dining experience is preferred.
Meet the state age requirement for the position.
Be able to read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction.
Have basic math and computer skills.
Be able to work a flexible, part-time schedule, including evenings, weekends, and holidays.
Be able to stand for five or more hours at a time.
Be able to lift and carry 35 pounds regularly and carry trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED preferred.
Experience as a Server in a fine-dining restaurant preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Maintain knowledge of menu and beverage options and follow established service procedures.
Communicate with Managers and Hosts about reservations, guest flow, large parties, and special events.
Check the assigned station and reservations, configure and set tables, and complete opening duties.
Greet guests within the specified timeframe, ensure their comfort, present menus, and establish rapport.
Take beverage orders, garnish and collect drinks, and deliver beverages according to procedure.
Guide guests through the menu and ordering process, present the meat tray, answer questions, explain specials, recommend items, and upsell appropriately.
Accurately take and enter orders, following procedures for course timing.
Collect orders, complete plate presentation when needed, and serve orders accurately while addressing guest requests or concerns.
Check back with guests within the designated timeframe to ensure satisfaction.
Perform pre-bussing and table maintenance throughout the meal; offer desserts and additional beverages as appropriate.
Audit and present checks, process payments accurately, and complete tip reporting.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed.
Perform side duties, closing duties, and other related duties assigned by Managers.
Assist with Prime Society service and encourage membership.
Follow company policies, procedures, standards, performance expectations, and applicable liquor, food-handling, sanitation, and safety laws and regulations.
Communicate guest requests, complaints, and improvement ideas to Managers.
Work meetings, banquets, and special events when scheduled.
Support teammates by assisting with station duties and sidework when needed or available.