Server - EM

DRG Employer•Englewood, CO

20h

About The Position

Servers play an essential role in delivering the superior guest service central to Eddie Merlot's mission. They use extensive knowledge of menu and beverage options to answer guest questions, take orders, and communicate orders to the kitchen and bar. Servers present food and beverages according to established procedures, present guest checks, and process payments. They maintain a clean and orderly station and work with Bartenders, Bussers, Runners, and other team members to provide outstanding service and hospitality. The role includes preparing the assigned station for guests, greeting and guiding diners through the menu and ordering process, taking and serving orders, checking on guest satisfaction, maintaining tables, and completing payment and tip reporting. Servers may also support Prime Society service, meetings, banquets, and special events, and must follow company policies and applicable liquor, food-handling, sanitation, and safety requirements.

Requirements

Two or more years of experience as a Server; fine dining experience preferred.
Meet the state age requirement for the position.
Able to read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Able to stand for five or more hours at a time.
Able to regularly lift and carry 35 pounds and lift and carry trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED preferred.
Fine dining restaurant serving experience preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Know menu and beverage options and follow established service sequence and hospitality guidelines.
Communicate with Managers and Hosts about reservations, guest flow, large parties, and special event needs.
Check the assigned station and reservations, configure and set tables, and complete opening duties.
Greet guests within the specified timeframe, ensure their comfort, present menus, and establish rapport.
Take beverage orders, prepare garnishes, pick up drinks, and deliver beverages according to procedure.
Explain the menu and ordering process, present the meat tray, answer questions, explain specials, suggest items, and up-sell appropriately.
Accurately take and enter orders, following procedures for course timing.
Pick up and serve orders, complete plate presentation when needed, verify accuracy, and address guest concerns or requests.
Check back with guests within the designated timeframe to ensure satisfaction.
Pre-bus and maintain tables throughout the meal, and offer desserts and additional beverages as appropriate.
Audit and present checks, accurately process payments, and complete tip reporting.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed; perform side duties, closing duties, and other duties assigned by Managers.
Assist with Prime Society service and encourage membership.
Follow Eddie Merlot's policies, procedures, standards, performance expectations, and applicable laws and regulations related to liquor, food handling, sanitation, and safety.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Work meetings, banquets, and special events when scheduled.
Support team members with station duties and sidework as needed or when available.