Host - EM

DRG Employer•Englewood, CO

12h

About The Position

The Host is the first team member guests encounter at Eddie Merlot’s and is responsible for welcoming visitors and providing superior hospitality. The Host greets guests in person and by phone, schedules and documents reservations, and coordinates the flow of guests at the front of the restaurant by greeting, seating, and acknowledging departing guests. The role includes maintaining a clean, orderly, safe, and organized host stand and lobby; assisting with coat check; escorting guests to tables and presenting menus; and working with Valets, Servers, Bussers, Managers, and other team members to support outstanding guest service. Hosts help plan reservations and seating assignments, monitor guest flow and table turns, manage waiting lists and quoted wait times, complete opening, side, and closing duties, and follow established restaurant standards and procedures. They may work meetings, banquets, and special events, and communicate guest requests, complaints, and improvement ideas to Managers. The position requires standing for four or more hours at a time and regularly lifting and carrying 15 pounds. Work days and hours vary with business needs.

Requirements

Meet the state age requirement for the position.
Be able to read and communicate clearly and effectively in English.
Maintain professional attire and appearance in keeping with Eddie Merlot’s standards.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to stand for four or more hours at a time.
Be able to regularly lift and carry 15 pounds.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Create a positive first impression and exceed guest expectations at the front desk and in waiting areas.
Review reservations and coordinate with Managers to anticipate guest flow, peak times, banquets, and special-event duties.
Obtain Server and Busser station assignments from the Manager.
Complete opening, side, and closing duties according to established standards and procedures.
Assist the Manager with reservation planning and assigning parties to appropriate tables and/or Servers.
Answer the phone promptly and professionally; take, confirm, and document reservations correctly.
Greet arriving guests, invite departing guests to return, assist with coat check as needed, escort guests to assigned tables, and present menus.
Control guest flow by using rotation seating, anticipating table turns, and following the reservation and seating plan.
Reset dining-room tables and perform other dining-room maintenance duties.
Accurately quote wait times, maintain the waiting list, and inform the Manager when waits exceed quoted times.
Maintain the safety, cleanliness, and organization of the host stand and lobby; follow standard bathroom-check procedures.
Assist with Platinum Club service and encourage membership.
Work meetings, banquets, and special events when scheduled.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Support team members as needed and perform other duties assigned by Managers.
Follow company policies, procedures, standards, performance expectations, and applicable liquor, food-handling, sanitation, and safety laws and regulations.