Host - EM

DRG Employer•Warrenville, IL

2d•Onsite

About The Position

The Host is the first team member guests encounter at Eddie Merlot's and is responsible for welcoming visitors and providing superior hospitality. The role greets guests in person and by phone, schedules and documents reservations, and coordinates the flow of guests at the front of the restaurant by greeting, seating, and acknowledging departing guests. Hosts maintain a clean, orderly, safe host stand and lobby and work with Valets, Servers, Bussers, Managers, and other team members to provide outstanding guest service. The Host supports restaurant operations by coordinating reservations and seating, managing the waiting list and quoted wait times, assisting with coat check and Platinum Club service, and completing opening, side, and closing duties. The position may include work at meetings, banquets, and special events. Work days and hours vary with business needs; the role requires a flexible, part-time schedule that may include evenings, weekends, and holidays. Lunch-time hours may be required during certain seasons, holidays, or special events.

Requirements

Meet the state age requirement for the position.
Be able to read and communicate clearly and effectively in English.
Maintain professional attire and appearance consistent with Eddie Merlot's standards.
Have professional communication and social skills appropriate for interacting with guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to work a flexible, part-time schedule, including evenings, weekends, and holidays; work days and hours vary with business needs.
Be able to stand for four or more hours at a time.
Be able to lift and carry 15 pounds on a regular basis.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Create a positive first impression and exceed guest expectations at the front desk and in waiting areas.
Review reservation lists and coordinate with Managers to anticipate guest flow, peak times, and banquet or special-event duties.
Obtain Server and Busser station assignments from the Manager.
Complete opening, side, and closing duties according to established standards and procedures.
Assist the Manager with reservation planning and assigning parties to appropriate tables and/or Servers.
Answer the phone promptly and professionally; take, confirm, and document reservations accurately.
Greet arriving guests, invite departing guests to return, and assist with coat check as needed.
Escort guests to assigned tables and deliver and present menus.
Manage guest flow by following rotation seating, anticipating table turns, and adhering to reservation and seating plans.
Reset dining-room tables and perform other dining-room maintenance duties.
Accurately quote wait times, maintain the waiting list, and inform the Manager when waits exceed quoted times.
Maintain the safety, cleanliness, and organization of the host stand and lobby, and follow bathroom-check procedures.
Assist with Platinum Club service and encourage membership.
Work meetings, banquets, and special events when scheduled.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Support team members as needed and perform other duties assigned by Managers.
Follow company policies, procedures, standards, and performance expectations, along with applicable liquor, food-handling, sanitation, and safety laws and regulations.