Operations Manager | Boston

Blank Street • Boston, MA

4d • $90,000 - $120,000

About The Position

The Operations Manager is the leader of an area of 5 or more stores and the General Managers who run them. The role focuses on hiring, coaching, and developing General Managers and building engaged, high-performing store teams. The manager owns the area's P&L, plans and prioritizes operational improvements, and creates clarity, accountability, hospitality, and continuous improvement across a fast-moving business. The Operations Manager reports to the Director of Operations and works with the Field Leadership team to develop leaders and deliver an exceptional experience for employees and customers.

The role requires regular travel between stores within the Boston market. It is full-time, with a 50-hour workweek, availability across five days, and availability to work two peak days, usually weekend days (Friday, Saturday, or Sunday).

Requirements

• At least 5 years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, typically 3–10, and developing the managers who run them.
• Strong commitment to hospitality and creating exceptional customer and employee experiences.
• Strong operational and financial judgment, including the ability to interpret P&L and KPI dashboards and determine next steps.
• Experience developing managers, hiring, coaching, making decisions, and leading through change.
• Ability to plan a quarter ahead and translate priorities into actionable plans for General Managers.
• Excellent written and verbal communication skills, including writing in tools such as Slack, Notion, and email and speaking in area meetings and workshops.
• Ability to travel regularly between stores within the market.
• Availability for a 50-hour workweek across five days and to work two peak days, usually weekend days (Friday, Saturday, or Sunday).

Responsibilities

• Coach General Managers to establish systems, behaviors, and processes that maintain hospitality standards on every shift.
• Review standards across the area through store visits and data, and hold General Managers accountable for promptly addressing gaps.
• Help turn around struggling stores and launch new stores in the area.
• Translate quarterly sales forecasts into store-level plans and communicate anticipated growth, slowdowns, seasonality, and nearby openings to General Managers.
• Set quarterly labor targets, including headcount and transfers between stores, and coach General Managers on scheduling.
• Help General Managers calibrate inventory to forecast demand and establish inventory guardrails.
• Develop General Managers through training pathways, regular one-to-ones, and direct feedback.
• Calibrate hiring and promotion decisions across the area and establish quarterly succession targets from barista to General Manager.
• Build an area-wide culture of collaboration, shared learning, accountability, and mutual support.
• Master store KPIs and P&L, and set weekly and quarterly area priorities.
• Work with each General Manager to create a store plan, support its execution, and improve performance.
• Roll out initiatives such as menu launches and technology tools through clear communication, hands-on training, team buy-in, and adoption tracking.

Benefits

• Annual base salary of $90,000–$120,000.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Free coffee, matcha, and other items through the Regulars program.
• Regular team social outings.
• Free company swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed