Cafe Manager | Boston

Blank Street • Boston, MA

6d • Onsite

About The Position

The Cafe Manager takes full ownership of a Blank Street cafe and is accountable for developing the team, upholding facilities, product quality, customer experience, and operational standards, and managing inventory and performance. The role includes hiring talent, driving business growth and continuous improvement, and may include light project work supporting the broader business and the manager’s professional development.

The manager creates an engaging team culture through training, coaching, and mentoring; manages schedules, timecards, and time-off requests; oversees hiring and training quality; and ensures coffee accreditations are completed on time. They maintain food and beverage quality, inventory systems, safety, cleanliness, and audit standards, while building neighborhood relationships and improving store sales and financial performance. Managers spend 50–70% of the week leading by example behind the bar.

This is a full-time role requiring 45 hours per week, five days of availability, and availability to work two peak days, usually weekend days (Friday, Saturday, or Sunday).

Requirements

• At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
• Full-time availability: 45 hours per week and five days of availability.
• Availability to work two peak days, usually weekend days; weekends are defined as Friday, Saturday, and Sunday.
• Experience hiring, developing, and managing hospitality teams.
• Experience managing inventory and supply chain ordering.
• Love of coffee and customer service.
• Strong knowledge of specialty coffee, espresso, and equipment.
• Strong decision-making and multitasking skills.
• Strong interpersonal communication skills.

Nice To Haves

• Experience working in a unionized environment.

Responsibilities

• Create an engaging team culture by celebrating, training, coaching, and mentoring team members.
• Cover scheduling gaps or time off in the store schedule as needed.
• Create and publish staff schedules in accordance with state and local labor laws.
• Review and approve timecards and paid time off requests promptly and accurately.
• Recruit talent in collaboration with the People Team.
• Oversee and validate training delivered by Shift Leads, providing feedback and coaching as needed.
• Ensure new employees complete coffee accreditations on time and in accordance with company standards.
• Work to maintain strong team engagement scores.
• Maintain food and beverage quality standards and ensure recipes are executed accurately and consistently.
• Manage ordering, vendor relations, waste management, inventory counts, and compliance with the Inventory Management System.
• Spend 50–70% of the week leading by example behind the bar through customer service and production of technically excellent food and beverage products.
• Maintain the location’s safety, cleanliness, and presentation in line with company policies.
• Achieve company operational excellence standards and scores through the auditing platform.
• Build relationships with neighborhood businesses and people to grow local brand loyalty.
• Support store financial performance and peak business throughput.
• Grow average order value, meet sales goals through creative initiatives, and gain team support for shared goals.
• Ensure the location meets operations and product quality audit standards and promptly act on feedback.

Benefits

• Annual salary of $70,000–$80,000.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Free coffee, matcha, and more through the Regulars program.
• Regular team social outings.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed