CAFE OPERATIONS MANAGER - BOSTON, MA

Compass Group•Boston, MA

3d•$70,000 - $72,000•Onsite

About The Position

The Cafe Operations Manager role is an exciting opportunity for a motivated, entrepreneurial leader who is passionate about delivering exceptional guest experiences and continuously improving operations. This position is responsible for the overall success of a high-volume café and retail operation, ensuring excellence in food quality, service execution, financial performance, and team development. The Cafe Operations Manager will oversee daily foodservice and retail operations, including staffing, training, inventory management, cash controls, payroll administration, and special event execution. This leader will foster a positive team culture, maintain high standards of food safety and operational compliance, and drive customer satisfaction through effective resource management and service excellence. As this location serves as a training hub, the ideal candidate will possess strong foodservice and culinary operations experience, along with a proven ability to onboard, train, coach, and develop team members. Success in this role requires a leader who is passionate about mentoring others, building future talent, and creating standardized processes that support operational consistency across teams.

Requirements

Experience leading foodservice, café, retail, or hospitality operations
Demonstrated ability to train, coach, and develop frontline associates and supervisors
Experience supporting new hire onboarding and creating a culture of continuous learning
Strong financial acumen, including experience with budgeting, payroll, inventory, and cash management
Commitment to delivering exceptional customer service and operational excellence

Nice To Haves

Culinary degree preferred, or A.A. Degree plus related experience
Three or more years supervisory or management experience in food service operations
Knowledge of culinary operations
Knowledge of retail, food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
Leadership, management and coaching skills
Communication skills both written and verbal
Financial, budgetary, accounting and computational skills
Proficient computer skills including Microsoft Office programs, e-mail, the Internet and other necessary computer programs
ServSafe® Certified

Responsibilities

Oversees daily administrative and operational tasks
Handles all aspects of staff management and responsible for training the team
Manages all financials including budget development, forecasting, and financial reporting
Maintains knowledge of the market place and trends
Manages cost controls and control expenditures for the account
Oversees sanitation and safety of assigned unit(s)
Purchases and manages inventory
Acts as the direct liaison with the client