Cafe Manager | Boston

Blank Street • Boston, MA

4h • $70,000 - $80,000 • Onsite

About The Position

Cafe Managers at Blank Street take ownership of their cafe and are accountable for training and developing team members, setting an example in facilities, product quality, and customer experience, and maintaining operational standards through inventory and performance management. The role also includes hiring talent, driving business growth and continuous improvement, and potentially supporting light projects for the broader business and professional development.

The manager spends 50–70% of the week behind the bar, leading by example through customer service and producing high-quality food and beverages. This is a full-time role requiring 45 hours per week, five days of availability, and availability for two peak days, usually weekend days. Blank Street describes Friday, Saturday, and Sunday as weekend days.

Requirements

• At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
• Full-time availability: 45 hours per week and availability for 5 days.
• Availability to work 2 peak days, usually weekend days; the posting defines Friday, Saturday, and Sunday as weekend days.
• Experience hiring, developing, and managing hospitality teams.
• Experience managing inventory and supply-chain ordering.
• Strong knowledge of specialty coffee, espresso, and equipment.
• Strong decision-making and multitasking skills.
• Strong interpersonal communication skills.
• Love of coffee and customer service.

Nice To Haves

• Experience working in a unionized environment.

Responsibilities

• Create an engaging team culture by celebrating, training, coaching, and mentoring team members.
• Cover scheduling gaps or team members’ time off when needed.
• Create and publish staff schedules in accordance with state and local labor laws.
• Review and approve timecards and paid time off requests promptly and accurately.
• Recruit talent in collaboration with the People Team.
• Oversee and validate training delivered by Shift Leads, providing feedback and coaching as needed.
• Ensure new employees complete coffee accreditations on time and in line with company standards.
• Maintain strong team engagement scores.
• Maintain food and beverage quality standards and ensure recipes are executed consistently.
• Manage ordering, vendor relations, waste, inventory counts, and compliance with the Inventory Management System.
• Spend 50–70% of the week behind the bar delivering customer service and producing technically excellent food and beverages.
• Ensure the location’s safety, cleanliness, and presentation meet company policies.
• Achieve operational excellence and company-standard scores through the auditing platform.
• Build relationships with neighborhood businesses and people to grow local brand loyalty.
• Support the store’s financial performance and peak business throughput.
• Grow average order value and meet sales goals through creative initiatives and team engagement.
• Ensure the location meets operations and product-quality audit standards, and promptly address feedback.

Benefits

• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Exclusive access to the Regulars program, including free coffee, matcha, and more.
• Regular team social outings.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed