Operations Manager | Boston

Blank Street • Boston, MA

3d

About The Position

The Operations Manager is the leader of an area of 5+ stores and the General Managers who run them. The role focuses on hiring, coaching, and developing GMs and building engaged, high-performing store teams. The Operations Manager owns the area's P&L, determines priorities and plans, and ensures stores improve over time while fostering accountability, hospitality, and continuous improvement.

The role reports to the Director of Operations and works with the Field Leadership team to develop leaders and deliver strong experiences for employees and customers. Responsibilities include upholding hospitality standards, monitoring stores through visits and data, supporting struggling stores and new openings, planning sales, labor, and inventory, developing talent and succession plans, managing store performance, and rolling out new initiatives.

Requirements

• At least 5 years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, stated as 3–10 locations, and developing the managers who run them.
• Strong operational and financial judgment, including the ability to interpret P&L and KPI dashboards and determine appropriate actions.
• Experience developing managers, hiring, coaching, making decisions, and leading through change.
• Ability to plan a quarter ahead and translate priorities into actionable plans for General Managers.
• Excellent written communication, including through tools such as Slack, Notion, and email, and confidence speaking in area meetings and workshops.
• Ability to travel regularly between stores within the market.
• Availability for 50 hours per week, with 5 days of availability and availability to work 2 peak days, usually weekend days (Friday, Saturday, or Sunday).

Responsibilities

• Coach General Managers to establish systems, behaviors, and processes that maintain hospitality standards.
• Assess standards across the area through store visits and data, and hold General Managers accountable for closing gaps.
• Help turn around struggling stores and launch new stores in the area.
• Translate quarterly sales forecasts into store-level plans and communicate expected growth, slowdowns, seasonality, and nearby openings.
• Set quarterly labor targets, including headcount and transfers between stores, and coach General Managers on scheduling.
• Help General Managers calibrate inventory to forecast demand and establish inventory guardrails.
• Develop General Managers through training pathways, regular one-on-ones, and direct feedback.
• Calibrate hiring and promotion decisions across the area and set quarterly succession targets from barista to General Manager.
• Build an area-wide culture of collaboration, shared learning, and mutual support.
• Monitor store KPIs and P&L and set weekly and quarterly area priorities.
• Work with each General Manager to create a store plan and support its execution and performance goals.
• Roll out initiatives, including menu launches and technology tools, through clear communication, hands-on training, and adoption tracking.

Benefits

• Annual base salary of $90,000–$120,000.
• Competitive total rewards package, which may include benefits, paid time off, and other perks.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Exclusive access to the Regulars program, including free coffee, matcha, and other products.
• Regular social outings with the team.
• Free company swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed