Operations Manager

Resource Innovations•Newark, NJ

10d•$110,000 - $150,000•Onsite

About The Position

Resource Innovations is seeking a highly skilled and motivated Operations Manager with a strong background in energy efficiency program management to join our dynamic team. As an Operations Manager you will be a part of a leadership team that manages and oversees business processing, engineering, QA/QC, outreach, and software professionals to deliver large-scale programming and exceed client goals and expectations. You will play a highly visible role both internally and externally and will be responsible for developing and delivering short- and long-term implementation plans, budgets and forecasts; leading cross-functional program implementation activities; and developing trusted relationships with clients, industry stakeholders, and program contacts. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Requirements

Bachelor’s degree in business, energy, engineering, or related field of study.
A minimum of 5+ years’ experience in energy-efficiency or DSM specific related experience.
Proven success in developing and implementing project scopes, budgets, and plans.
Ability and experience in short- and long-range planning and strategy.
Previous contract development and negotiation experience.
Excellent project and program management skills.
Proficient in establishing job and work process flows.
Detail oriented with the ability to multi-task while consistently meeting deadlines with accuracy and within budget.
Excellent verbal and written communication skills.
Excellent listening and interpersonal skills.
Interest in sustainability and passionate about making a meaningful impact on the environment.

Nice To Haves

Master's degree in business, energy, engineering, or related field of study.
Positive, action-oriented attitude showing initiative and creativity.
Demonstrated ability to foster a highly positive and streamlined customer experience.

Responsibilities

Supports the development of program design including the creation of work plans to meet goals, aligning staff assignments, managing program to goal, and providing accurate forecasting both internally and to clients.
Coordinates the delivery of successful large-budget energy efficiency programs to utility client(s) per contract terms and program budgets.
Identifies, defines, quantifies, tracks, and drives program deliverables to be submitted accurately and on time.
Continuously assesses project progress to goal and develop innovative and creative solutions to new issues and/or market dynamics.
Manages cross-functional delivery team and subcontractors.
Manages client expectations, satisfaction, and communications by resolving and/or escalating client issues.
Other duties as assigned.