Operations Manager

Sunbit • Los Angeles, CA

6h • $85,000 - $94,000 • Hybrid

About The Position

Sunbit is hiring a hands-on, people-focused Operations Manager to lead the day-to-day operations of its Account Management team. The role directly manages Account Management professionals and sets expectations for execution, morale, and performance. The manager will coach and develop direct reports, conduct structured 1:1s, reinforce accountability around deliverables, diagnose bottlenecks, and work alongside the team to solve problems.

Working closely with senior leadership, the Operations Manager will translate strategic initiatives into team priorities, strengthen dental partnerships, and improve account performance. The role also focuses on tracking team KPIs and operational health, reporting results and intervention needs to leadership, and refining operating cadences, workflows, and internal tools as the team scales. The position is based in Los Angeles, California, with a hybrid schedule requiring four days per week in the Westwood office.

Requirements

• At least 5 years of experience in account management, customer success, or sales, with a proven record of managing and coaching teams in high-growth environments.
• At least 2 years of experience in account management leadership, sales management, or a related people-leadership role.
• Experience conducting structured 1:1s, performance management, skill-building, and talent development.
• Ability to foster a positive, high-performance team culture that balances expectations with employee development, recognition, and collaboration.
• Strong communication and interpersonal skills, including the ability to influence, motivate, and build credibility.
• Excellent organizational and prioritization skills, including the ability to balance daily team needs, competing priorities, and broader initiatives.
• Ability to identify inefficiencies, streamline repeatable processes, and advocate for best practices.
• Adaptability and resilience in a fast-paced, evolving environment, with willingness to lead by example and work hands-on.
• Passion for developing people, building strong teams, and contributing to a mission-driven organization.

Nice To Haves

• People-leadership experience in dental, healthcare, fintech, or a fast-paced sales organization.

Responsibilities

• Lead the team’s culture, morale, and day-to-day execution, holding direct reports accountable for KPIs, usage targets, and daily workflows.
• Build an engaging, collaborative in-office environment where team members feel supported, challenged, and motivated.
• Partner with senior leadership to turn broader business objectives into actionable team priorities and ensure consistent follow-through.
• Track, measure, and analyze team KPIs and operational health metrics, and report results and intervention needs to senior leadership.
• Improve operating cadences, workflows, and internal tooling to reduce friction and increase output and efficiency as the team scales.
• Work alongside the team to solve problems, provide guidance, and remove roadblocks to support a seamless partner experience.
• Conduct structured 1:1s and provide ongoing coaching, feedback, performance management, skill-building, and talent development.

Benefits

• Competitive pay and stock options
• Unlimited PTO
• Comprehensive health benefits, including medical, dental, vision, life insurance, EAP, parental leave, and HSA
• Pet insurance
• 401(k) with company match
• Cell phone stipend
• Bonus eligibility in addition to base salary
• Mission-driven, empowered, and collaborative culture
• Team-based strategic planning and ownership of deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed