Operations Manager - Full-Time

Sweeping Corporation of America•Newark, DE

19d•Onsite

About The Position

Sweeping Corporation of America (SCA) is seeking a full-time Operations Manager in Wilmington, Delaware. SCA provides street sweeping, jet-vac, and environmental services to municipalities, counties, and government agencies. The Operations Manager supports the company’s mission by leading branch operations and field teams to deliver reliable, high-quality services. The role oversees branch-level planning, staffing, scheduling, financial performance, employee management, safety, customer relationships, and operational improvement. The Operations Manager collaborates with Sales, HR, Finance, Maintenance, and other departments and represents the branch to customers and the community. The position involves minimal travel (1–10%) and requires availability to respond to staffing or operational needs outside standard work hours. It includes direct and/or indirect supervision of workers.

Requirements

At least 1 year of operations experience.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to collaborate effectively across teams and departments.
Project management skills, including planning and executing initiatives to meet timelines and deliverables.
Reliability, accountability, and commitment to high-quality results.
Problem-solving ability and adaptability to changing business needs.
Availability to respond to staffing or operational needs outside standard work hours.
Ability to lift up to 25 lbs.
Ability to use computers, phones, and standard office equipment; normal or corrected vision and hearing sufficient for office work.

Nice To Haves

Waste management or driver operations experience.
Jet-vac experience (highly preferred).
One year of management experience preferred.
Bachelor’s degree preferred.

Responsibilities

Lead the team through clear communication, approachability, accountability, and a motivating presence.
Promote a safe, inclusive, and performance-driven workplace culture and ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals and plan and schedule work weekly or monthly using routing tools.
Manage branch profit and loss and monitor KPIs such as revenue, labor costs, maintenance, and safety.
Partner with Sales to pursue growth opportunities and support customer retention and account growth.
Set goals and metrics, follow through on commitments, and hold the team accountable for results.
Manage staffing levels and oversee daily and weekly crew scheduling and route execution.
Track employee hours, approve pay, and oversee payroll submissions.
Coach employees, address performance issues, administer discipline when necessary, and foster employee relations.
Use data and reporting tools to identify efficiencies, support continuous improvement, and find growth opportunities.
Manage resources, solve problems independently, and plan for long-term operational success.
Build relationships with employees, customers, and cross-functional partners; represent the branch in the community and with clients.
Collaborate with HR, Finance, Sales, Maintenance, and other departments to align operations and support service delivery.
Promote the SCA brand and maintain a professional standard in representing the company’s services.
Maintain regular and predictable attendance and reliably adhere to assigned work schedules.
Supervise workers, including assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.