Hourly Operations Manager

Raising Cane's•New Orleans, LA

About The Position

The Operations Manager (OM) supports the Restaurant Leader in leading operational excellence and upholding Raising Cane’s standards and culture across Restaurant operations. The OM executes Restaurant operations functions, serves as manager on duty, opens and closes the Restaurant, and manages cash handling and accountability. The role executes shift management in accordance with operations and safety standards, uses required tools and records to support shift execution and document results, deploys Crewmembers, provides exemplary customer service, and uses reward and recognition programs. The OM also enforces company policies, approves certain employee transactions, maintains Restaurant cleanliness and facility condition, and completes other assigned duties. Work may involve occasional work-related driving when required by business needs.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
At least 3 years of Restaurant or retail management experience.
Valid state-issued driver’s license.
Complete all required Raising Cane’s company training programs.
Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
Detail-oriented and organized, with the ability to manage multiple changing priorities.
Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
Able to recognize and analyze problems, set goals, and develop and carry out plans to solve problems.
Proficient with Microsoft Office, including Excel, Word, and Outlook, and able to learn and adapt to new systems quickly.
Able to lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist.
Able to navigate stairs, move quickly, and remain on feet throughout the shift.
Able to take orders accurately, process payments efficiently, and communicate clearly.
Able to work safely around hot cooking equipment, cleaning supplies, and common ingredients such as oil and flour.
Able to maintain a clean, safe Restaurant while following food safety and company procedures.

Nice To Haves

New Restaurant opening experience.

Responsibilities

Execute Restaurant operations functions.
Act as manager on duty and open and close the Restaurant.
Manage cash handling and ensure accountability.
Enforce Raising Cane’s policies and standards.
Execute shift management in line with operations and safety standards.
Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
Deploy Crewmembers during a shift.
Provide exemplary customer service.
Use the reward and recognition program for Crewmembers.
Authorize employee functions requiring manager approval, such as discounts, promotions, and timeclock overrides.
Ensure Restaurant cleanliness and that the facility is in good working order.
Complete other duties as assigned.
Occasionally drive for work-related purposes when required by business needs, such as picking up product for the Restaurant.