Operations Manager

Paul Davis Restoration & Remodeling of Northeast Indiana•Elkhart, IN

14d

About The Position

We are seeking an experienced, high-energy, and results-driven Operations Manager to oversee, optimize, and scale day-to-day restoration operations. The role leads emergency mitigation and reconstruction teams, ensuring jobs are completed safely, profitably, and on time. The Operations Manager serves as the operational bridge between project managers, field crews, subcontractors, insurance adjusters, and property owners to deliver seamless, high-quality restoration.

Requirements

3–5 years of operations or production management experience within the restoration, construction, or commercial facilities industry.
Proficiency with industry-standard estimating and management software, such as Xactimate, Restoration Manager, or Encircle.
Excellent problem-solving abilities, high urgency, and conflict resolution skills.
A proven track record of managing crews under pressure.
A valid driver's license with a clean driving record.
Must pass a background check and drug screen.
Ability to occasionally walk, stand, bend, or climb on job sites.
Willingness to travel locally between client locations.
Flexibility to handle or oversee emergencies outside standard office hours.

Nice To Haves

IICRC certifications (WRT, ASD, FSRT, AMRT) are highly preferred.
OSHA safety certifications are highly preferred.

Responsibilities

Manage and scale daily mitigation, remediation, and reconstruction operations from initial customer intake through project wrap-up.
Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance, safety, and compliance.
Monitor job costing, budgets, timeliness, and financial metrics to minimize margin leakage and protect profitability.
Ensure field teams enforce rigorous OSHA safety protocols and industry restoration guidelines.
Serve as an escalation point to quickly resolve complex concerns from property owners or insurance partners.
Ensure clear, continuous communication between customers, clients, and internal operations.