Operations Manager - Waterside Shops

ALO • Naples, FL

7d • Onsite

About The Position

The Operations Manager is a member of the store leadership team responsible for ALO’s operational strategy in the store. The role focuses on inventory management, labor planning, and scheduling to drive an efficient and effective operation and ensure the store is customer-ready at all times. The Operations Manager oversees operational processes, investigates inventory accuracy issues, supports safe and efficient operations, and uses business performance data to uphold operational standards.

As a business leader, this role partners with the General Manager on meetings, budgets, reporting, business metrics, and planning. As a people leader, the Operations Manager leads and develops the Operations team through accountability, coaching, communication, succession planning, and recruitment. The role also partners with store leadership and cross-functional business partners to execute ALO’s Sales and Service Model and support organizational goals.

This is a full-time store role. Employees must be available for opening, closing, and weekend shifts, and must be able to work from the week of Black Friday through the first week of January.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Strong verbal and written interpersonal and communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Ability to move constantly throughout all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts.
• Ability to work from the week of Black Friday through the first week of January.

Responsibilities

• Oversee and support the execution of key operational processes.
• Investigate and identify root causes of inventory accuracy issues, partnering with the Manager to escalate process or system gaps.
• Champion operational standards on the sales floor using business performance data.
• Support sell-through management by ensuring accurate inventory counts and coordinating labor hours to receive product deliveries efficiently.
• Support a safe work environment and efficient store operation.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review, monitor, and partner with the General Manager on budgets, reporting, business data, metrics, and planning processes.
• Plan workflows for future business needs to protect optimal performance.
• Ensure the Operations team communicates and embodies ALO’s mission and guiding principles.
• Lead the Operations team through accountability, regular coaching, talent development, and effective communication.
• Establish internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business needs in partnership with the General Manager.
• Oversee execution of designated deliverables in the ALO Sales and Service Model while protecting operational efficiency.
• Collaborate on and implement the General Manager’s or Store Manager’s vision, and work cross-functionally with business partners as directed.
• Balance business needs with brand culture while navigating the organization.

Benefits

• Generous ALO employee discount.
• Free membership to ALO Wellness Club, with access to streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options for full-time employees.
• Free virtual access to mental health providers and new-parent support for employees and dependents.
• 401(k) with company matching for full-time employees.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed