Operations Manager (Operations Manager II)
About The Position
The Operations Manager II at DHL Supply Chain is responsible for the smooth and efficient operation of warehouses and for implementing processes that optimize warehouse operations. The role leads and develops teams, promotes a safe and productive work environment, and contributes to the success of the organization and its contract logistics operations. DHL Supply Chain North America operates more than 500 facilities, has over 50,000 associates, and manages more than 150 million square feet of warehouse space. The organization describes its environment as business casual, with a focus on teamwork, associate development, training, and continuous improvement. It is an equal opportunity employer.
Requirements
- At least 1 year of logistics industry experience.
- At least 2 years of experience in a supervisory or management role.
Nice To Haves
- Bachelor's degree or equivalent experience.
- Experience with P&L management, objective setting, and project management.
Responsibilities
- Lead, motivate, coach, guide, and develop a diverse team of Supervisors and indirect reports while fostering inclusion and belonging.
- Develop and implement efficient workflows and labor plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve operational efficiency.
- Uphold health and safety regulations and foster heightened safety awareness throughout the organization.
- Compile reports on key performance indicators, including productivity and accuracy metrics, to support informed decisions and continuous improvement.
- Promote open communication and collaboration between leadership and associates.
- Partner with Human Resources and site leadership on Supervisor hiring, providing input and recommendations to support candidate selection.
- Collaborate with cross-functional teams to fulfill customer orders consistently and promptly.
- Build strong customer partnerships and address concerns or issues to achieve exceptional customer satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription benefits
- Discounted stock purchase
- 401(k)
- Generous paid time off policy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
