Operations Manager

Concord Hospitality Enterprises•Washington, PA

About The Position

Concord Hospitality is seeking an Operations Manager to lead Rooms operations and ensure high standards of guest satisfaction, associate engagement, and financial performance. The role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create an environment where associates and guests thrive. The Operations Manager leads with integrity, transparency, respect, and professionalism; inspires and supports team members; encourages their development; and helps create a workplace that is welcoming for all. The role also emphasizes care for associates and their families.

Requirements

Previous hotel leadership experience in operations, rooms, or front office management.
Strong leadership, communication, and problem-solving skills.
Proven ability to analyze data, manage budgets, and drive results.
Commitment to a guest-first and associate-first culture.

Responsibilities

Lead and support department heads to ensure operational goals are met and aligned with brand standards.
Monitor Rooms operations performance, financial reports, wage progress, and budgets, and proactively address variances.
Review guest feedback and implement action plans to continually improve satisfaction scores.
Respond professionally to guest concerns and ensure their quick, effective resolution.
Maintain visibility on the property and engage with guests to gather feedback and strengthen relationships.
Foster accountability, recognition, and associate engagement through open communication and daily stand-ups.
Support HR processes, including hiring, training, performance coaching, and policy compliance.
Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance.
Inspire and support team members in reaching their potential and help create a positive work environment.