Operations Manager

Peregrine Hospitality•Kingston, NY

About The Position

The Operations Manager assists in managing the execution of operations in the rooms area departments, including Front Office and Housekeeping, and manages staff. The role focuses on continually improving guest and employee satisfaction, maximizing department financial performance, monitoring compliance with standards and procedures, and leading a team while helping meet or exceed property goals. The position requires flexible scheduled shifts based on business needs, including days, nights, weekends, and holidays. The stated pay range is $65,000–$69,000, with eligibility for performance incentives. Total compensation may also include performance bonuses and discretionary awards, as well as medical, financial, and other benefits such as 401(k) eligibility and paid time off, including vacation, sick time, and parental leave. Compensation and benefits depend on the position offered, location, experience, and qualifications.

Requirements

Excellent communication, follow-up, and organizational skills.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Ability to maintain confidentiality and handle sensitive information.
Ability to understand the resort's mission, vision, and goals.
Proactive, creative, positive, and focused approach; sets high personal performance standards.
Ability to work cohesively with coworkers and other departments, build morale, and promote positive employee engagement.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally and electronically with guests, management, coworkers, and others.
Ability to present information effectively to associates, management, guests, members, marina tenants, and the public, individually and in groups.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Ability to work flexible scheduled shifts, including days, nights, weekends, and holidays.
Ability to lift and/or carry up to 50 pounds; stand and walk for extended periods; and bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.

Responsibilities

Manage day-to-day Rooms Division operations, including Front Office and Housekeeping, to ensure exceptional guest service.
Work with department managers to meet guest expectations and maximize revenue.
Hold pre-shift meetings and communicate guest service opportunities throughout the hotel.
Facilitate departmental training, monitor and revise training content as processes change, and address associate training needs.
Work with department managers to control labor and productivity.
Monitor departmental, payroll, and supply expenses in accordance with budget goals.
Supervise staff and handle associate situations.
Process timecards and payroll as required.
Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
Perform additional duties assigned by management.
Establish department goals and objectives and work to improve operational standards.