Operations Manager - Outdoor Public Spaces

Block by Block•Boulder, CO

About The Position

Block by Block is seeking an Operations Manager to oversee one of its Ambassador programs and manage daily district program operations. The role calls for advanced client relationship management skills and responsibility for delivering continual program improvements. The manager leads a team and works hands-on in the field, coaching, mentoring, and providing continuous training. The position is suited to someone with experience in facilities operations management, hospitality or tourism management, event management, public spaces administration, or similar industries, and a passion for creating a vibrant, welcoming downtown experience.

Requirements

High school diploma required.
Minimum of 5 years of management experience in a similar industry.
Experience supervising a team of employees.
Expert customer service skills and the ability to lead by example with friendliness and a positive attitude.
Sound judgment and comfort making decisions based on available information.
Excellent communication skills.
Strong technology and computer skills, including proficiency in MS Word, MS Excel, and MS Outlook.
Strong work ethic.
Strong communication and narration abilities.

Nice To Haves

College degree or extended education preferred.
Experience in facilities operations management, hospitality or tourism management, event management, or public spaces administration.
Enjoyment of working outdoors in varying weather conditions.
Outgoing, positive, and personable demeanor.
Interest in interacting with people and improving their day.
Problem-solving and innovation skills.

Responsibilities

Hire and train a positive, skilled, and dependable team.
Adjust the deployment of resources to match changing needs.
Identify and solve problems to improve program quality.
Procure and manage inventory of supplies and equipment.
Report outcomes through various channels, including spreadsheets, timekeeping, and budgets.
Work hands-on in the field to coach, mentor, and provide continuous training.
Manage client relationships and daily district program operations.
Deliver continual program improvements.