Guest Services Specialist: Public Spaces

TLTsolutions • Waldorf, MD

15h

About The Position

The Guest Services Specialist, Public Spaces, helps ensure that all hotel public areas are clean, orderly, well-maintained, and welcoming for guests and staff. The role works closely with the Cleanliness and Facilities teams and contributes directly to the overall guest experience.

The position involves regular cleaning and inspection of interior and exterior public spaces, addressing minor issues, reporting major maintenance needs, assisting guests, completing scheduled deep-cleaning tasks, and managing cleaning supplies and equipment. The specialist also follows applicable safety and health protocols and uses guest feedback to improve cleaning routines and guest satisfaction.

Requirements

• Meticulous attention to cleanliness and order in high-traffic public areas.
• Ability to identify potential issues proactively and address them before they affect the guest experience.
• Willingness and ability to collaborate with other departments.
• Ability to lift up to 50 lbs.
• Ability to stand for extended periods and perform physically demanding tasks.

Responsibilities

• Conduct regular walk-throughs and thoroughly clean public areas, including parking lots, pathways, lobbies, hallways, restrooms, and exterior spaces.
• Keep public areas free of debris, well-maintained, and presentable.
• Inspect public spaces for cleanliness or maintenance concerns; promptly address minor issues and report major maintenance needs to the Facilities team or Chief Engineer.
• Interact courteously and professionally with guests, offering directions and answering questions.
• Schedule and perform deep-cleaning tasks such as shampooing carpets, washing windows, and polishing furniture in public areas.
• Coordinate with the Cleanliness team to complete deep-cleaning tasks on schedule and to the required standard.
• Check and restock cleaning supplies and equipment, and ensure equipment is in good working order.
• Coordinate with Facilities and Cleanliness teams to keep tools maintained and ready for daily operations.
• Ensure cleaning activities comply with safety and health regulations, and adapt methods to current safety protocols.
• Review guest feedback about public-area cleanliness and adjust routines and strategies to improve guest satisfaction.

Benefits

• Competitive hourly pay.
• Discounted rates at partner hotel brands.
• Full-time employees receive one week of paid time off and a floating holiday if they work on one of the eight core holidays.
• Part-time employees receive 1.5 times their hourly rate for holiday pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed