Public Service Operations Manager

City of Hilliard•Hilliard, OH

11d

About The Position

The Public Service Operations Manager oversees daily operations of the Public Service Department, including municipal service contracts, department programs, standard operating procedures, and system operations. The role provides leadership and direct supervision to administrative staff, supports operational and capital budget management, and serves as a primary operational representative to community members, contractors, and city leadership. The position acts as the Public Service Director in the Director’s absence.

Requirements

High school diploma required.
Five to seven years of progressively responsible experience in municipal operations, public works, or local government administration, including direct supervisory experience.
Valid driver’s license.
Deep understanding of municipal operations, service delivery models, and public sector contract administration.
Ability to develop, track, and manage complex operating and capital improvement budgets.
Experience with enterprise asset management software, work order tracking systems, and GIS mapping tools.
In-depth knowledge of local, state, and federal compliance standards, including OSHA safety rules and state and federal EPA environmental codes.
Excellent written and verbal communication skills, including the ability to engage professionally with residents, council members, vendors, and staff.
Demonstrated skill in supervising personnel, managing conflicting priorities, and exercising sound judgment in high-pressure situations or in the Director’s absence.

Nice To Haves

Bachelor’s degree from an accredited university in Public Administration, Business Administration, Civil Engineering, Environmental Science, or a related field.
Relevant professional certifications, such as APWA certifications or OSHA compliance training.

Responsibilities

Oversee and monitor vendor performance for City service contracts, including solid waste and trash, recycling, food waste and composting, mowing and landscaping, street sweeping, and other contracted operational services.
Develop, implement, and continually update standard operating procedures across public service divisions to support efficiency, safety, and consistency.
Direct the department’s service request and work order management system, ensuring timely response, tracking, and resolution of community and operational issues.
Supervise, guide, and conduct performance evaluations for the department’s two Administrator positions.
Lead ongoing staff training and development programs focused on safety, regulatory compliance, and professional growth.
Serve as acting Public Service Director during the Director’s absence, including making leadership decisions, providing council updates, and representing the department.
Assist the Public Service Director with preparation, administration, and monitoring of annual operating and capital improvement project budgets.
Track division expenditures, analyze operational costs, and assist with long-term capital planning.
Liaise with community members, external contractors, regional partners, and city leadership to resolve complex inquiries and communicate program updates.
Ensure department activities and contractor operations comply with applicable local, state, and federal safety and environmental regulations, including OSHA safety rules and EPA codes.
Perform other day-to-day operational tasks, special projects, and duties assigned by the Public Service Director.