Public Service Representative
About The Position
The Public Service Representative performs paraprofessional work in an Illinois driver and motor vehicle facility. Duties include administering road and written examinations for applicants seeking all classes of driver’s licenses, grading written tests, conducting vision tests, and operating photographic equipment to prepare photo identification or driver’s licenses. The representative also provides information to the public and reviews driver’s license applications and identification documents. The role performs cashier functions for driver’s license and motor vehicle fees, balances cash and checks against validation tape totals, prepares deposit records and other routine financial documents, and may take deposits to a bank. The representative reviews and completes motor vehicle title and registration applications, checks fee payments and required attachments, and handles sticker sales. Other duties may be assigned as required. Employees performing these duties must be at least 21 years old by the employment start date.
Requirements
- Knowledge, skill, and mental development equivalent to completion of eight years of elementary school.
- Two years of general office experience, preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
- Working knowledge of business English, spelling, and commercial arithmetic.
- Working knowledge of office methods, practices, and procedures.
- Elementary knowledge of the Illinois Vehicle Code as it applies to office tasks for obtaining or retaining a valid Illinois driver’s license and processing motor vehicle forms.
- Elementary knowledge of basic bookkeeping procedures and techniques.
- Ability to maintain records of some complexity.
- Ability to deal tactfully with the general public and maintain satisfactory working relationships with other employees.
- Ability to communicate orally and in writing.
- Ability to work independently within defined procedures.
- Possession of a valid Illinois driver’s license and ability to travel to other facilities or mobile locations to perform assigned duties.
- Ability to lift or carry 0–25 pounds.
- Must be at least 21 years old by the start date of employment.
- Must be lawfully authorized to work in the United States.
Nice To Haves
- One year of experience in a driver or motor vehicle facility.
- Illinois residency is preferred in the hiring and selection process.
Responsibilities
- Administer road examinations for applicants for all classes of driver’s licenses, explain improper actions during examinations, provide information to the public, and review and complete driver’s license applications.
- Check the appropriateness and validity of applicant identification documents.
- Administer and grade written driver examinations, explain incorrect responses, and code applications according to examination results.
- Administer vision tests and operate photographic equipment to prepare photo identification or driver’s licenses.
- Collect driver’s license and motor vehicle fees; balance cash or checks against validation tape totals; and prepare deposit records and other routine financial documents.
- Take deposits to the bank when required, prepare reports for the supervisor as required, and perform facility opening or closing responsibilities as required.
- Review and complete motor vehicle title and registration applications, review fee checks, and ensure required attachments are present.
- Accept cash or checks for fees, prepare them for final processing, and perform manual or automated sticker sales as required.
- Perform other duties as required or assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
