Public Service Representative

Illinois Secretary of State • Pinckneyville, IL

3d • $4,100 - $6,201 • Onsite

About The Position

The Public Service Representative performs paraprofessional work in a driver services facility. The position administers road and written examinations for driver’s license applicants, processes driver’s license and motor vehicle applications, performs cashiering and fee-accounting functions, and provides information to the public. The employee may travel to other facilities or mobile locations and may be required to take deposits to a bank. Employees performing these duties must be at least 21 years of age by the employment start date.

Requirements

• Knowledge and mental development equivalent to completion of eight years of elementary school and two years of general office experience.
• Must be at least 21 years of age by the start date of employment.
• Working knowledge of business English, spelling, and commercial arithmetic.
• Working knowledge of office methods, practices, and procedures.
• Elementary knowledge of the Illinois Vehicle Code as it applies to office tasks involving driver’s licenses and motor vehicle forms.
• Elementary knowledge of basic bookkeeping procedures and techniques.
• Ability to maintain records of some complexity.
• Ability to deal tactfully with the general public and maintain satisfactory working relationships with other employees.
• Ability to communicate orally and in writing.
• Ability to work independently within defined procedures.
• Valid Illinois driver’s license and ability to travel to other facilities and/or mobile locations to perform assigned duties.
• Ability to lift or carry 0–25 lbs.
• Applicants must be lawfully authorized to work in the United States.

Nice To Haves

• General office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
• Preference may be given to Illinois residents in the hiring and selection process.

Responsibilities

• Administer road examinations for applicants for all classes of driver’s licenses; explain improper actions during examinations; review and complete driver’s license applications; and verify the appropriateness and validity of identification documents.
• Serve as an information clerk to the public.
• Administer and grade written driver examinations, explain incorrect responses, and code applications according to test results.
• Administer vision tests and operate photographic equipment to prepare photo identification or driver’s licenses.
• Perform cashier functions for driver’s license and motor vehicle fees; balance cash or checks against validation tape totals; prepare deposit records and other routine financial documents; and, when required, take deposits to the bank.
• Prepare reports for a supervisor on applications processed and perform facility opening or closing responsibilities as required.
• Review and complete motor vehicle title and registration applications, check fee payments and required attachments, accept cash or checks, and prepare applications for final processing.
• Perform manual or automated sticker sales as required.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed