Public Service Assistant

Warren-Trumbull County Public Library • Warren, OH

4d

About The Position

The Warren-Trumbull County Public Library is seeking a friendly, patient, and technology-minded Public Service Assistant for its Digital Services Division. This part-time position helps library users of all ages and abilities use the public computer lab and maker studio.

The role provides public library services, including circulation, general reference, and readers’ advisory, with a primary focus on helping users in the computer lab and maker studio. The assistant helps with equipment, software, digital resources, and projects; troubleshoots minor issues; and refers more advanced questions or technical problems to appropriate staff. The position also supports library programming, community outreach, and program registration as needed.

The position is scheduled for 30 hours per week, with a starting rate of $14.24 per hour. The schedule may include evenings, weekends, and other assigned hours.

Requirements

• High school diploma or equivalent.
• Proficiency in learning and using a wide range of computer programs, systems, and applications, with basic computer troubleshooting skills.
• Strong analytical and communication skills, including the ability to tailor information to users’ needs and level of understanding.
• Warm, welcoming demeanor, with patience and sensitivity when assisting people of all ages and abilities.
• Ability to accurately handle financial transactions, make change, and balance a cash drawer.
• Ability to work independently and follow written and verbal instructions.
• Ability to work a flexible schedule, including evenings, weekends, and other assigned hours as required.
• Ability to frequently lift, carry, push, or pull library materials and equipment weighing up to 40 lbs., and to walk frequently and stand for prolonged periods.

Nice To Haves

• Customer service experience is highly desirable.

Responsibilities

• Provide welcoming, hands-on assistance in the public computer lab and maker studio to users of all ages and abilities.
• Help users with public computers and online catalog terminals; troubleshoot minor hardware and software issues and refer other issues to technical services.
• Assist with printing, faxing, mobile printing, scanning, and public photocopiers, including addressing machine problems.
• Help users access digital resources, including library apps, websites, platforms, and databases, on a variety of devices.
• Provide general information about library services and answer general reference and readers’ advisory questions; refer advanced questions to librarians and associates.
• Register borrowers, check materials in and out, place holds, and collect payments.
• Apply and enforce library policies, maintain the appearance of the lab and maker studio, and keep accurate records and statistics.
• May help prepare and facilitate library programming, community outreach, and program registration.

Benefits

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS), with 10% employee contribution and 14% employer contribution
• 13 paid holidays
• Paid time off (PTO)
• Employee Assistance Program (EAP)
• Continuing education opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED