Operations Manager ($2,500 Sign on Bonus)

Chimes • Fort George G Meade, MD

21h • $110,000 - $110,000 • Onsite

About The Position

The Operations Manager oversees the day-to-day operation of an assigned contract, ensuring compliance with Agency policies, contract specifications, quality standards, safety requirements, and customer needs. The role establishes and maintains relationships with government facility staff, receives service requests, coordinates staff and services, monitors work across shifts, and addresses inspection findings and operational challenges. The manager hires, evaluates, trains, and supervises staff; maintains schedules, time records, payroll and supply costs within budget; and coordinates supplies, uniforms, maintenance, and floor care. The position also supports Chimes employees with disabilities in coordination with HR, outside agencies, and job coaches. It is designated as essential personnel and may require remaining at or reporting to the worksite during institutional emergencies. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with a 60-minute lunch. Salary is $110,000 per year, with a $2,500 sign-on bonus distributed throughout the first 12 months of employment.

Requirements

• High school diploma or equivalent.
• Five years of experience managing a workforce providing services on a contract of similar scope and size.
• Demonstrated ability and knowledge of building service management, including relevant equipment, chemicals, and their applications.
• Valid driver’s license from the state of residence, valid for at least three years, and an acceptable driving record as determined by the Agency’s insurance carrier and Chimes DC policies and procedures.
• U.S. citizenship.
• If driving a 15-passenger van, must be at least 25 years old.
• Pass and comply with CPR/First Aid training.
• Ability to meet the stated physical demands, including standing or walking for long periods; using stairs; reaching, bending, kneeling, stooping, and crawling; lifting, carrying, and pushing up to 50 pounds as needed; working in dusty spaces or adverse weather; and seeing details on floors, overhead, or on surfaces.
• Ability to work independently and collaboratively, maintain confidentiality, communicate effectively, supervise and develop others, make decisions, solve problems, plan and prioritize, manage multiple tasks, and respond immediately to emergencies.
• Ability to communicate in English; use technology and manipulate numbers; complete reports, logs, and paperwork on time; understand technical written material; and comply with safety procedures and environmental requirements.
• Ability to operate machinery safely and properly use and care for equipment and cleaning supplies.
• Ability to complete tasks amid interruptions, attend work regularly and remain onsite for the scheduled shift, work a flexible schedule as required, and attend and participate in training and work-related meetings.
• Ability to demonstrate integrity and ethical standards; treat others positively, respectfully, and courteously; provide guidance, direction, and technical support; and comply with building, security, and company policies and procedures.
• Additional related experience and/or education may be substituted for the stated education and experience requirements at the discretion of the Personnel Officer.

Nice To Haves

• College degree.
• Valid CPR/First Aid certification.
• Knowledge of green cleaning principles and CIMS certification requirements.
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, or JAMS.
• Knowledge of regulatory standards, hospital standards, and facility management.
• Knowledge of regulations for SDS, Fire and Safety, Hazard Communications, and Bloodborne Pathogens.
• Bilingual in Spanish and English.

Responsibilities

• Comply with Agency policies and procedures and follow contract specifications.
• Establish and maintain positive relationships with government facility staff.
• Accept service requests and, with Contracts Administrator approval, provide services according to the agreement.
• Oversee the day-to-day operation of the assigned contract and regularly observe work performed during all shifts.
• Meet regularly with supervisory staff to facilitate process improvement.
• Establish job-task schedules, inspection procedures, and supervisor guidelines in accordance with contract specifications.
• Review and respond to inspection and deduction reports, maintain quality standards, and resolve quality issues through quality-control programs and staff training.
• Conduct safety training and implement safety procedures and policies; keep the SDS book current and chemical list updated.
• Hire, evaluate, train, and supervise staff, including training supervisors to meet contract specifications and arranging vendor training.
• Schedule general maintenance and floor-care services; prepare staff schedules and maintain daily time records.
• Maintain payroll and supply costs within budget; inventory and order supplies and uniforms with Contracts Administrator approval.
• Receive and act on reports and requests from contracting office personnel; present recommendations to the Contracts Administrator and analyze operational challenges and solutions.
• Respond to contracting officers within one hour during normal working hours and within two hours after hours.
• Attend meetings with government, facility, and customer representatives; observe, manage, and provide feedback to staff.
• Ensure compliance with dress code, hygiene, building, and security requirements; act as supervisor if the backup system fails.
• Work with HR, outside agency staff, and job coaches to support employment for individuals with disabilities and Chimes employees.
• Ensure timely and accurate completion of time studies when applicable, evaluations, and employee communications.
• Pass and comply with CPR/First Aid training.
• Serve as a liaison with community agencies and job coaches; assist with staff development programs; and take on other duties and special projects as needed.
• Remain at or report to the work location when required during an institutional emergency.
• Perform other duties, responsibilities, and tasks that may change with or without notice.

Benefits

• Medical plan starting at $13.80 per month; the Minimum Value Health Plan is $6.90 per pay period.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.
• $2,500 sign-on bonus distributed throughout the first 12 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED