Operations Manager - Full-Time

Sweeping Corporation of America•Newark, DE

20d

About The Position

The Operations Manager supports Sweeping Corporation of America’s mission to provide essential sweeping and environmental services. Based in Wilmington, Delaware, this role leads branch operations and field teams, plans and schedules work, manages financial performance, and delivers reliable customer service. The manager partners with Sales, HR, Finance, Maintenance, and other departments to meet customer demand, support growth, and improve operational efficiency. The role includes direct and/or indirect supervision of workers and requires availability to respond to staffing or operational needs outside standard work hours. Travel is minimal, at 1–10%.

Requirements

At least 1 year of operations experience.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to collaborate effectively across teams and departments.
Ability to plan, organize, and execute initiatives while meeting timelines and deliverables.
Reliability, accountability, and commitment to high-quality results.
Problem-solving ability, adaptability, and readiness to respond to changing business needs.
Availability to respond to staffing or operational needs outside standard work hours.
Ability to lift up to 25 pounds.
Ability to use computers, phones, and standard office equipment.
Normal or corrected vision and hearing sufficient for office work.

Nice To Haves

Waste management or driver operations experience.
Jet-vac experience (highly preferred).
One year of management experience (preferred).
Bachelor’s degree (preferred).

Responsibilities

Lead the team with clear communication, approachability, motivation, and accountability.
Promote a safe, inclusive, and performance-driven workplace culture and ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals and plan and schedule weekly or monthly work using routing tools.
Manage branch profit and loss and monitor key performance indicators, including revenue, labor costs, maintenance, and safety.
Partner with Sales to identify growth opportunities and support customer retention and account growth through strong service.
Set clear goals and metrics, follow through, and hold oneself and the team accountable for results.
Manage staffing levels and daily and weekly crew schedules to support business needs and effective route execution.
Track employee hours, approve pay, and oversee payroll submission.
Coach employees, address performance, administer discipline when needed, and foster strong employee relations.
Use data and reporting tools to identify operational efficiencies, growth opportunities, and areas for continuous improvement.
Solve problems independently, manage resources, and plan for long-term branch success.
Build positive relationships with employees, customers, and cross-functional partners; represent the branch in the community and with clients.
Collaborate with HR, Finance, Sales, Maintenance, and other departments to align operations and support service delivery.
Represent the SCA brand and communicate the value of its services professionally.
Maintain regular, predictable attendance and reliably adhere to assigned work schedules.
Supervise workers by assigning work, monitoring performance, providing training and guidance, conducting evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.