Operations Manager - NEW Gym Opening!

EōS Fitness • League City, TX

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About The Position

The Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. Reporting to the District Operations Manager, the role represents the gym’s commitment to exceptional service and helps create a fun, welcoming environment for members, guests, and team members. The position leads, coaches, and trains the Service team to serve as helpful hosts and an information hub. Responsibilities span customer service, revenue-goal monitoring, retail management, membership-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. Duties may change at management’s discretion to meet the gym’s evolving needs.

Requirements

• 2–3 years of operations management experience.
• 3–4 years of customer service experience.
• Strong verbal and written communication skills for interacting with employees, management, and vendors.
• Excellent relationship-building and influencing skills with people at all levels and across functions.
• Strong attention to detail; a systematic and thorough approach to problem-solving; and good time-management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Must be knowledgeable and up to date on company policies and standard operating procedures and ensure adherence to them.
• Ability to work in a gym setting and move about club floors and rooms, communicating with employees, members, and the public.
• Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
• Ability to bend routinely and repetitively and lift more than 40 pounds.
• Embrace the company’s Core Values.

Nice To Haves

• Prior experience in or a strong interest in the fitness industry.

Responsibilities

• Lead, coach, train, hire, schedule, and supervise Service staff, including kids club, front desk, and janitorial staff.
• Create an elevated member experience by welcoming members, listening to their needs and concerns, and providing clear, helpful responses.
• Communicate goals, expectations, procedures, roles, and responsibilities to staff.
• Provide constructive, specific performance feedback to staff.
• Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
• Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
• Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety.
• Monitor and track revenue goals, manage retail, and support member-fee compliance.
• Inspect and report on gym functionality and cleanliness.

Benefits

• Free membership for the employee and one additional family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay access to funds before payday.
• Competitive pay, vacation pay, holiday pay, and sick pay.
• Group health, dental, and vision coverage.
• Supplemental life insurance.
• Employee Assistance Program.
• 401(k) with company matching.
• Personal education growth options through Sophia Learning.
• Energetic and collaborative team environment.
• Management team focused on professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed