Operations Manager - NEW Gym Opening!

EōS Fitness•League City, TX

About The Position

EōS Fitness is hiring an Operations Manager for a new gym opening. Reporting to the District Operations Manager, the Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. The role represents the gym’s commitment to exceptional service and helps create a fun atmosphere where members, guests, and staff can find assistance and information. The Operations Manager leads, coaches, and trains the Service team, which includes kids club, front desk, and janitorial staff. The role also addresses customer-service needs, monitors revenue goals and retail, supports member-fee compliance, and inspects gym functionality and cleanliness. The manager partners with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. Duties may change at management’s discretion as the needs of the gym evolve.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification is required within 30 days of hire.
Must be knowledgeable and up to date on company policies and standard operating procedures and ensure adherence to them.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Embrace EōS Fitness core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Create an elevated member experience by being friendly and approachable, listening to members’ needs and concerns, and providing clear, helpful responses.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, and procedures to staff and ensure they understand their roles and responsibilities.
Give staff constructive, specific feedback on performance.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or disruptions, providing instructions and updates to support safety and well-being.
Oversee day-to-day gym operations and the Service team to support operational excellence.
Monitor and track revenue goals, manage retail, and support member-fee compliance.
Inspect and report on gym functionality and cleanliness.

Benefits

Free gym membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program coverage.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Energetic and collaborative team.
Management team that supports professional development.