Manager, Operations

Ardmore Enterprises•Lanham, MD

10h•$70,000 - $77,000

About The Position

The Operations Manager provides strategic and operational support to the Associate Executive Director to ensure efficient organizational performance. The role oversees day-to-day operational functions, manages key projects, and serves as a liaison between the Associate Executive Director and internal departments. It advances workflow, operational efficiency, and service-delivery improvements while helping execute the organization’s strategic priorities. The Operations Manager coordinates responsibilities related to the Associate Executive Director’s workload, calendar, travel, internal and external communications, presentations, and representation at internal meetings. The role requires planning, organization, time management, strong written and oral communication, discretion, adaptability, flexibility, and professional judgment while balancing competing priorities in a fast-paced professional environment. The position supports the organization’s mission of ensuring quality support services and respecting people with intellectual and developmental disabilities while affording them opportunities and choices to live a life of their choosing. It also oversees front desk operations and the Office Manager’s work, providing guidance and support and arranging front desk coverage when necessary.

Requirements

3–5 years of experience supporting C-suite executives.
4 years of experience using MS Office Suite, collaboration tools, and project management software or platforms.
Strong judgment and discretion in handling sensitive information.
Proactive, solution-oriented, and adaptable.
Professional demeanor and excellent work ethic.
Excellent relationship management skills.
Strong organizational, planning, and project management skills.
Excellent written and verbal communication skills, including the ability to synthesize complex information for executives.
High attention to detail and ability to prioritize multiple projects simultaneously.
Proficiency in Microsoft Office, collaboration tools, and project management software.
Ability to work independently and collaboratively in a fast-paced environment.
Supervisory experience.
Must be eligible for employment in the United States.
Must be able to drive and possess a safe driving record.
Must have a clean criminal history.
Must be able to pass a drug screening.

Nice To Haves

Bachelor’s degree preferred.
Understanding of nonprofit operations, program delivery, and organizational governance.

Responsibilities

Assist the Associate Executive Director with executing strategic initiatives and organizational priorities.
Monitor and report on operational metrics and performance indicators.
Coordinate and track cross-departmental projects and initiatives to ensure timely completion.
Conduct research, prepare briefings, and provide recommendations for operational decisions.
Manage day-to-day operations within the Associate Executive Director’s office, including calendars, meetings, and correspondence.
Prepare presentations, reports, and operational documentation.
Ensure smooth communication between the Associate Executive Director and internal and external stakeholders.
Provide administrative support to the CEO in the absence of the Executive Administrator.
Analyze workflows and recommend process improvements to increase efficiency and effectiveness.
Assist in developing and implementing organizational policies and standard operating procedures.
Support the Associate Executive Director in overseeing overall operations and ensuring alignment with organizational priorities.
Act as a point of contact between the Associate Executive Director and other teams or departments.
Support team meetings by preparing agendas, recording minutes, and following up on action items.
Facilitate cross-functional collaboration to achieve operational and strategic objectives.
Lead or support special projects assigned by the Associate Executive Director.
Manage project timelines, budgets, and deliverables in collaboration with the senior leadership team and department overseers.
Ensure projects support the organizational mission and strategic priorities.
Oversee front desk operations and plan, organize, manage, and evaluate the Office Manager’s work.
Oversee the Office Manager’s scope of work and job performance, provide guidance and support, and identify development needs.
Coordinate and provide front desk coverage when necessary.