Operations Manager

EchoStar•Grain Valley, MO

14d

About The Position

The Operations Manager leads and develops field operations across local and remote markets. The role oversees two Field Service Managers, two Inventory Specialists, and approximately 25–30 field technicians, and is accountable for operational performance, talent development, customer experience, safety, and execution of key business objectives. The successful candidate combines business acumen with hands-on leadership. They translate business priorities into actionable plans, develop high-performing teams, and use data and technology to drive continuous improvement. Through clear expectations, sound decision-making, and consistent accountability, the Operations Manager builds a culture of ownership, operational excellence, and sustainable results. The In-Home Services department manages field operations and thousands of technicians across nearly 100 facilities nationwide. Its employees manage inventory, fleet, and performance, connecting customers with DISH products and services.

Requirements

Bachelor's degree from an accredited four-year college or university, or an equivalent combination of education and experience.
At least 2 years of experience in site management or operational leadership.
At least 2 years of experience directing facility operations and managing staff.
At least 2 years of experience in performance coaching and team development.
At least 2 years of experience in operational planning and resource scheduling in time-critical environments.
Strategic leadership capabilities to manage staff, responsibilities, and priorities in a growth-oriented, fast-paced environment.
AI literacy to evaluate performance metrics and modernize site management processes.
Strong interpersonal and communication skills to engage effectively with staff across all organizational levels.
Advanced problem-solving, organizational, and analytical skills to address complex operational challenges.
Experience leading, coaching, and developing multidisciplinary operational teams.

Responsibilities

Oversee site operations and direct daily employee activity to achieve core operational goals.
Coach, train, and develop managers and service technicians to optimize team performance and drive departmental OKRs.
Use AI productivity tools to analyze site performance data, streamline scheduling, and optimize daily operational workflows.
Maintain high standards of customer service and operational execution across all facility functions.
Establish clear accountability structures that support career pathing toward multi-site leadership.
Lead and develop field operations across local and remote markets.
Manage two Field Service Managers, two Inventory Specialists, and approximately 25–30 field technicians.
Translate business priorities into actionable plans and drive execution of key business objectives.
Use data and technology to support continuous improvement.
Promote operational performance, talent development, customer experience, and safety.