Operations Manager

Triple Shift Entertainment•Columbus, OH

14d

About The Position

At Triple Shift Entertainment, the Operations Manager is expected to embody the core values of Spirit, Courage, Respect, Own It, and Excellence while helping deliver a fun and well-run venue. The role helps plan and oversee daily venue operations so that goals and objectives are achieved. In support of the General Manager, the Operations Manager helps hire and train employees, create schedules, assign work, support performance evaluations, and participate in the disciplinary process. The Operations Manager oversees day-to-day operations, employee workflow and productivity, inventory and loss-control systems, workplace cleanliness and safety, cash accountability, and customer service. The role also communicates between upper management and employees, addresses complaints, and supports onboarding. Duties may change or additional responsibilities may be assigned based on the needs of Triple Shift Entertainment, LLC.

Requirements

High school diploma or GED.
Experience in the hospitality or customer service sector.
Management, organizational, and planning skills.
Ability to anticipate problems and make contingency plans.
Strong interpersonal and communication skills and a positive attitude.
Flexibility and approachability.
Proven experience as a manager or in another relevant role.

Responsibilities

Maintain and oversee all aspects of day-to-day operations.
Set employee performance goals and deadlines in line with company plans and vision, and communicate them to subordinates.
Help administer systems to reduce loss, maintain inventory control, or increase safety.
Inspire and motivate employees through positive encouragement and incentive initiatives.
Help create employee schedules and monitor the timely arrival of scheduled employees.
Establish employee tasks to keep the workplace clean, including stocking supplies and maintaining clean restrooms and public spaces.
Organize workflow and ensure employees understand their duties and delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Oversee money handling, ensure registers are funded with the correct amount of cash, and close out registers to account for all funds.
Help ensure the work environment is safe, secure, and healthy.
Ensure great customer service at all levels.
Ensure customer discounts, returns, and exchanges receive proper approval while supporting customer satisfaction and positive interactions.
Communicate information between upper management and employees.
Help the General Manager hire and train employees, create schedules, assign work, support performance evaluations, and participate in the disciplinary process.
Train and onboard new hires so they understand their roles.
Perform other duties as assigned.