Operations Manager - Equipment Finance Sales Coordinators

Huntington National Bank•Minnetonka, MN

4d•Hybrid

About The Position

The Operations Manager leads and manages a team of Sales Coordinators responsible for preparing, managing, and closing loan and lease transactions within the bank’s Asset Finance division. The role oversees recruiting, technical and professional training, career planning, performance management, leadership development, and recognition. It provides day-to-day leadership and support for operational excellence, ensuring transactions are completed accurately, efficiently, and in accordance with established policies and procedures. The manager partners with Sales, Legal, Credit/Underwriting, Quality Control, Risk, and Compliance to support transactions through documentation and closing. The team handles diverse and complex collateral transactions, including corporate aircraft, renewable energy, municipal financing, fleet transactions, and Capital Markets transactions. This leader drives process improvement and operational excellence across the Asset Finance transaction lifecycle, with a focus on efficiency, controls, risk mitigation, transaction quality, and employee and customer experience. The role also partners with the IT Product team to identify, prioritize, and implement system enhancements, support technology initiatives and conversions, and use automation and innovation to improve operational performance and scalability. The position requires strong people leadership, cross-functional collaboration, process improvement, and change-management skills.

Requirements

High school diploma or equivalent.
At least 7 years of experience in banking operations or the financial services industry, including management or supervisory experience.
Strong knowledge of loan and lease documentation, transaction closing processes, and operational controls.
Demonstrated experience leading, coaching, and developing teams in a financial services, commercial lending, equipment finance, or related environment.
Ability to collaborate effectively with cross-functional partners, including Legal, Credit/Underwriting, Quality Control, Risk, Compliance, Sales, and Operations.
Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and complex transactions in a deadline-driven environment.
Experience supporting process improvements, system enhancements, implementations, or system conversions in partnership with technology and product teams.
Strong communication and relationship-management skills, with the ability to work effectively across multiple levels of the organization.
Commitment to accuracy, operational excellence, risk management, and a high-quality customer and partner experience.
Proven success leading continuous improvement initiatives that drive efficiency, quality, scalability, and improved customer and colleague experiences.
Experience leading organizational change initiatives, including process standardization, automation, and adoption of new technologies.

Nice To Haves

Bachelor’s degree.
Experience with complex or large-collateral transactions.

Responsibilities

Lead and manage a team of Sales Coordinators handling loan and lease transaction preparation, management, and closing.
Recruit, train, coach, and develop team members; support career planning, performance management, leadership development, and recognition.
Provide day-to-day leadership and support operational excellence, accuracy, efficiency, and compliance with established policies and procedures.
Partner with Sales, Legal, Credit/Underwriting, Quality Control, Risk, and Compliance to support transaction documentation and closing.
Drive strategic process improvement and operational excellence initiatives across the Asset Finance transaction lifecycle.
Increase efficiency, strengthen controls, mitigate risk, improve transaction quality, and elevate employee and customer experiences.
Partner with the IT Product team to identify, prioritize, and implement system enhancements and support technology initiatives and conversions.
Leverage automation and innovation to improve operational performance and scalability.
Lead continuous improvement and organizational change initiatives, including process standardization, automation, and adoption of new technologies.