Operations Manager (Class A Office)

Related•New York, NY

13d

About The Position

Related Commercial Management Company (RCMC), a subsidiary of Related Companies, is seeking an Operations Manager to support operational performance across a premier Class A commercial real estate portfolio. The position serves as a liaison between corporate leadership and property management teams, translating business strategy into action, driving operational improvements, and supporting property teams across multiple assets, including Hudson Yards, Deutsche Bank Center, and 85 Tenth Avenue. The Operations Manager helps establish and monitor standard operating procedures, improve systems and workflows, support procurement and contracting, and provide field coverage when property-level leadership support is needed. The role also supports portfolio initiatives, performance tracking, reporting, training, change adoption, expense management, budgeting, and cross-functional operational planning. The anticipated base salary is $125,000–$135,000, plus discretionary bonus incentives. The company describes its portfolio as including state-of-the-art office towers and offers career growth, leadership development, and mentorship.

Requirements

At least 5 years of commercial property management or portfolio operations experience; Class A office property experience is preferred.
Strong understanding of property operations, budgeting, vendor management, and building services.
Ability to step into property-level leadership responsibilities, including Assistant General Manager- or General Manager-level support.
Strong financial acumen, including experience reviewing budgets, variance reports, forecasts, and operating expenses.
Ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment.
Experience driving operational improvements, implementing SOPs, or optimizing processes.
Excellent communication and relationship-building skills, with the ability to collaborate across corporate and field teams.
Highly organized, solutions-oriented, adaptable, and attentive to detail.

Nice To Haves

Experience supporting multi-site or portfolio-level operations.
Class A office property experience.
Proficiency in Microsoft Office Suite, including Excel.
Experience with property management systems.

Responsibilities

Assist in designing, implementing, and monitoring standard operating procedures and operational best practices across the commercial portfolio.
Identify inefficiencies and improve operational systems, tools, platforms, performance, and workflow.
Support operational procurement and contracting, including bid processes, negotiation, and service delivery oversight.
Provide portfolio-wide operational support, including stepping into Assistant General Manager- or General Manager-level property coverage as business needs require.
Support operational onboarding of new properties, including systems setup, vendor transitions, and alignment with portfolio standards.
Advise property teams on escalated operational issues and support troubleshooting and timely resolution.
Identify and share effective practices across property teams and support their adoption across the portfolio.
Help drive portfolio-wide initiatives, operational rollouts, audits, cross-functional projects, and process improvements.
Track KPIs measuring adoption, performance, and success of operational initiatives.
Prepare operational reports, dashboards, and executive-level summaries for senior leadership.
Develop training, communication, and onboarding materials for new processes, systems, and programs.
Act as a liaison between property teams and corporate functions, promoting alignment, two-way communication, and consistent execution.
Build and maintain organizational relationships and support timely, transparent communication.
Support expense management by assessing vendor contracts, service agreements, and property-level functions for cost efficiency.
Monitor vendor and contractor performance against SLAs and contract terms; flag deficiencies and support corrective action with property teams and procurement.
Support portfolio annual operating budgets and analyze financial statements, variance reports, reforecasts, revenue, expenses, and capital expenditure.
Contribute to annual business planning, budgeting, and forecasting with Finance and Asset Management.
Partner with Property Management, Accounting, Finance, Asset Management, IT, Engineering, Procurement, and other corporate and field teams to support initiatives, resolve issues, and promote consistent execution.
Support strategic planning with operational insights, data analysis, and recommendations for improvements and service enhancements.

Benefits

Competitive salary and incentive packages, including eligibility for discretionary bonus incentives.
Multiple medical, dental, and vision plan options.
Employee Assistance Program.
Matching 401(k).
Flexible spending accounts and health savings account.
Employer-paid life and AD&D insurance.
Paid leave and disability programs.
19+ days of paid time off.
Mental health counseling and resources.
Fertility, surrogacy, and adoption assistance.
Volunteer days and donation matching.
Learning and training programs.
Tuition and certification reimbursement.
Internal advancement opportunities.
Career growth, leadership development, and mentorship.