Operations Manager

Booz Allen Hamilton•Wright-Patterson AFB, OH

8d•$77,500 - $176,000

About The Position

The Operations Manager analyzes a client’s current operating environment, identifies opportunities for improvement, and helps refine the client’s definition of success through discussions with leadership and support staff. The role designs data collection plans, facilitates workshops, and communicates research and analysis using methods such as root cause analysis, SIPOC charts, fishbone diagrams, failure mode and effects analyses, trend analysis, and future state models to build stakeholder understanding and agreement. The position develops and maintains integrated master schedules for training exercises, workshops, and capability demonstrations; coordinates cross-functional teams; tracks program metrics and reports performance and risk to senior leadership; and leads risk mitigation and continuous process improvement. It also requires supporting enterprise IT operations and infrastructure, maintaining procedures and schedules for mission readiness and service continuity, and resolving operational and technical issues with minimal disruption.

Requirements

At least 7 years of experience in IT operations, technical operations, or systems administration, including coordinating operational activities.
At least 3 years of experience leading technical teams, assigning responsibilities, managing workloads, and ensuring successful completion of operational objectives.
Experience supporting enterprise IT infrastructure, including servers, networks, virtualization technologies, cloud environments, and associated systems.
Experience developing, implementing, and maintaining operational procedures, schedules, and processes to ensure mission readiness and service continuity.
Experience identifying, troubleshooting, escalating, and resolving technical and operational issues while minimizing disruptions to business- or mission-critical systems.
Knowledge of cybersecurity principles, organizational security policies, and applicable regulatory frameworks, including DoD security requirements and NIST standards.
Ability to communicate effectively with technical teams, program managers, government customers, and senior leadership regarding operational status, risks, priorities, and resource requirements.
TS/SCI clearance required; selected applicants are subject to a security investigation and may need to meet eligibility requirements for access to classified information.
High school diploma or GED.

Nice To Haves

Experience supporting DoD or federal government IT programs and mission-critical environments.
Experience managing operational performance metrics, service-level agreements (SLAs), and key performance indicators (KPIs).
Knowledge of ITIL, change management, configuration management, and continuous process improvement.
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Management, or a related field.
PMP, ITIL, or CSM certification.

Responsibilities

Analyze the client’s current operating environment and identify areas for improvement.
Facilitate discussions with leadership and support staff to refine the client’s definition of success and identify current frustrations.
Design data collection plans and facilitate workshops.
Communicate research and illustrative analysis using root cause analysis, SIPOC charts, fishbone diagrams, failure mode and effects analyses, trend analysis, and future state models.
Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
Identify operational risks, implement mitigation strategies, and update the program risk register.
Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.
Develop, implement, and maintain operational procedures, schedules, and processes to ensure mission readiness and service continuity.
Identify, troubleshoot, escalate, and resolve technical and operational issues while minimizing disruption to business- or mission-critical systems.