Operations Manager

AIO Logic

4d•$115,000 - $165,000

About The Position

AIO Logic is seeking an Operations Manager to build and maintain the operational foundation of a fast-growing technology company serving enterprise clients. The role is responsible for ensuring departmental work is completed on time, within budget, and to required quality standards. The Operations Manager owns the department’s operational rhythm, oversees timelines and dependencies, removes bottlenecks, and supports execution while maintaining team morale and continuous improvement. The position translates strategic objectives into actionable plans, milestones, and ownership. It oversees delivery, budgets, capacity, staffing, team performance, reporting, and standard operating procedures. Success is measured by the team’s ability to meet commitments consistently while improving operations and sustaining morale. AIO Logic offers a competitive salary, medical, dental, and vision benefits, unlimited PTO, professional development and mentorship, and the opportunity to build systems and influence company culture in a growing organization. Candidates must be authorized to work in the United States; visa sponsorship is not currently offered.

Requirements

At least 7 years of operational management, program management, or project management experience in high-velocity environments.
Background in engineering or industrial engineering, through a degree or substantial equivalent hands-on experience.
Demonstrated ability to plan and execute complex, multi-workstream initiatives successfully.
Advanced proficiency in financial management and budgeting, including building budgets, tracking actuals against forecasts, and optimizing spend.
Mastery of capacity planning, workload balancing, resource forecasting, and strategic prioritization.
Exceptional organizational skills and systems thinking, supported by consistent methods and tools for managing complexity.
Analytical decision-making skills, including creating meaningful metrics and using data to drive behavior change.
Track record of producing high-quality work and maintaining rigor and attention to detail.
Ability to multitask and context-switch in a fast-moving environment while maintaining focus on strategic goals.
Proactive problem-solving skills, including identifying issues early, proposing solutions, and driving implementation.
Experience managing ambiguity and creating clarity for a team in uncertain conditions.
Ability to understand and implement complex SOPs and protocols, break them down, and train teams with patience and rigor.
Authorization to work in the United States; the company does not currently offer visa sponsorship.

Nice To Haves

Experience in a startup, consulting, or fast-growth company.
Experience managing fast-paced, complex operational environments; manufacturing and distribution experience is also welcomed.
Experience building and optimizing operational processes from scratch.
Experience with project management tools such as Asana, Jira, or Monday, and business analytics platforms.
MBA or similar advanced business credential.
Prior experience building and scaling a team from the ground up.

Responsibilities

Develop and maintain quarterly and annual operational plans, roadmaps, and capacity forecasts.
Identify resource constraints, staffing gaps, and bottlenecks before they affect delivery.
Manage cross-departmental dependencies and establish escalation paths.
Translate strategic objectives into milestones with clear ownership and timelines.
Own delivery of projects and initiatives and track progress against commitments.
Establish and monitor key performance indicators to promote accountability.
Facilitate rapid decision-making by resolving ambiguity and aligning stakeholders.
Ensure project post-mortems are completed on schedule and actionable improvements are implemented.
Manage the department budget, track spending, forecast needs, and optimize resource allocation.
Build staffing plans and hiring roadmaps and partner with recruiting on key hires.
Provide visibility into team workloads and balance competing priorities.
Identify skill gaps and drive targeted hiring, training, or process improvements.
Set expectations, deadlines, and success metrics for team members.
Conduct regular one-on-ones and provide direct feedback on performance and growth.
Remove obstacles and advocate for team needs.
Promote ownership, urgency, and continuous improvement.
Report operational health and risks to leadership transparently and with data.
Communicate status, blockers, and opportunities clearly to stakeholders.
Escalate issues early when course correction is needed.
Create and maintain operational dashboards and tracking tools.
Develop, document, and maintain standard operating procedures and protocols for key processes.
Communicate and train team members on established procedures and ensure compliance.
Train and coach team members on SOP execution and provide feedback when protocols are not followed.
Periodically review and update SOPs to reflect improvements and changing business requirements.
Create clear, accessible, and usable documentation for team members at all levels.