Operations Manager - AI Data Collections (New Braunfels - San Antonio)

TaskUs•San Antonio, TX

2d•Onsite

About The Position

The Operations Manager leads day-to-day business operations for an AI Data Collections organization, focusing on solving business problems through innovation and delivering strong customer experiences. The role reports to the Senior Operations Manager and manages client relationships as the day-to-day point of contact, providing performance updates and presenting in weekly, monthly, quarterly, and annual business reviews. The manager partners with team leaders and teammates to build the skills and knowledge needed for success, manages multiple clients, and supports performance, retention, and department culture. The role includes finance responsibilities such as billing and invoicing, interviewing Team Leads, advanced coaching, teammate engagement planning and execution, and managing shrinkage to meet company goals. The position also carries extensive occupational safety and health management responsibilities. These include allocating resources for prevention and control measures, ensuring compliance with applicable requirements and OSHMS programs, managing hazards and risks, supporting worker participation and training, reviewing the OSHMS at least annually, and maintaining communication about employee safety and health needs. The manager is expected to work onsite, maintain an open and flexible schedule based on client needs, and travel frequently to facilities in the New Braunfels–San Antonio area.

Requirements

At least two years of client management experience.
Excellent communication and presentation skills.
Open and flexible schedule, with hours dependent on client needs.
Ability to travel frequently to facilities in the New Braunfels–San Antonio area.

Nice To Haves

Previous experience in VR technology, AI Data Collections, or a technical industry.
More than two years of experience managing supervisors in a call center environment.
Bachelor's degree in business administration or management.

Responsibilities

Manage day-to-day business operations and report to the Senior Operations Manager.
Manage TaskUs client relationships as the day-to-day point of contact, provide performance updates, and present in weekly, monthly, quarterly, and annual business reviews.
Work with team leaders and teammates to ensure they have the skills and knowledge necessary to succeed.
Apply advanced finance knowledge to billing and invoicing.
Use an advanced coaching structure and manage shrinkage to meet company goals and expectations.
Scale operations, drive performance management, and foster employee retention.
Plan and execute teammate engagement activities, with or without a budget, and promote department culture.
Interview Team Leads and manage multiple clients at the same time.
Ensure accountability for delegated responsibilities within the safety and health management system.
Define and allocate financial, technical, and personnel resources for the design, implementation, review, evaluation, and improvement of occupational safety and health prevention and control measures.
Ensure compliance with applicable legal requirements and established OSHMS programs and plans.
Adopt effective measures to manage hazards and risks involving workers, contractors, equipment, and facilities.
Collaborate with HSEQ on work-accident and occupational-disease prevention and health-promotion activities.
Enable workers and their representatives to participate in safety and health processes, and provide the Joint Committee or Health and Safety at Work Oversight with the time and resources needed to function.
Inform workers, contractors, and COPASST representatives about OSHMS stages and evaluate their recommendations.
Ensure workers receive occupational health and safety training during working hours.
Inform COPASST and the Coexistence Committee about developments that may affect the OSH Management System.
Review the OSHMS at least once a year and maintain communication with personnel about occupational safety and health needs.
Ensure appropriate personal protective equipment is used and maintained, and keep the work area orderly and clean.
Report unsafe acts or conditions, adverse health conditions, emergencies, environmental impacts or potential impacts, accidents, near misses, safety risks, process failures, and nonconforming products.
Take care of personal health and perform work safely; use and care for provided protective equipment and systems.
Attend and actively participate in company, COPASST, and Coexistence Committee training, induction, prevention, and risk-control activities.
Contribute to OSH objectives, communicate suggestions and concerns, identify and assess hazards and risks, and report risk situations to the OSH manager when needed.
Use paper, water, energy, and natural resources rationally; know and apply emergency-plan actions; and participate in or stand for election to COPASST or the Coexistence Committee.