Manager, Lot Operations (Manheim San Antonio)

Cox Enterprises•San Antonio, TX

18h•$67,100 - $100,700•Onsite

About The Position

The Manager, Lot Operations leads and oversees Lot Operations, managing the lot department’s daily activities. These include labor scheduling, assigning work, vehicle logistics and placement, vehicle movement and transport, managing lot coordinators, tracking vehicles, and maintaining sale-day lot flow. The position directs supervisors and teams, monitors staffing and performance, and works to ensure efficient, high-quality operations and customer service.

Requirements

Bachelor’s degree and 6 years of experience in a related field; alternatively, a master’s degree and 4 years of related experience, a Ph.D. and 1 year of related experience, or 10 years of related experience.
At least 1 year of experience in a leadership role.
Valid driver’s license.
Effective management and decision-making skills.
Excellent communication and interaction skills.
Effective organizational skills.
Good computer and software knowledge.
Ability to sit, stand, and walk for prolonged periods.
Vision abilities including close, distance, color, and depth perception.
Must clear a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Reconditioning and/or body shop experience.
AS400 experience.
Ability to drive multiple vehicle types, including standard shift, automatic, 5th wheel, semi, RV, and boats.

Responsibilities

Manage and provide direction to supervisors, teams, and team members.
Ensure systems support efficient, effective, high-quality work in accordance with company policy and customer expectations.
Review work volumes, plan staffing, and continuously monitor staffing levels to promote efficiency, quality, and effective customer service.
Oversee vehicle movement from check-in to appropriate sales lanes.
Oversee vehicle receipt, stock-in, and numeration.
Oversee post-sale vehicle movement.
Review team performance against key performance indicators and metrics, and develop and execute improvement strategies.
Resolve operational problems, including missing, damaged, and late vehicles.
Develop and provide weekly reporting on Lot Operations and metrics to Lot Operations.
Maintain and build relationships with current customers, including auction, dealer, and commercial customers.
Collaborate with other departments and management to support communication, coordination, and high-quality internal and external customer service.