Manager, Lot Operations (Manheim San Antonio)

Cox Communications•San Antonio, TX

7d•Onsite

About The Position

The Manager, Lot Operations leads and oversees Lot Operations at Manheim San Antonio. The position manages daily lot department operations, including labor scheduling, work assignments, vehicle logistics and placement, vehicle movement and transport. It also manages lot coordinators, vehicle tracking and sale-day lot flow. The manager oversees supervisors, teams and team members; monitors staffing, work quality and customer service; and leads the full range of lot activities from vehicle check-in through sales-lane placement and post-sale movement. The role tracks performance against metrics, addresses operational issues, reports on lot operations, and maintains customer relationships while coordinating with other departments and management. This is an on-site role at a specified Cox location, with a day shift and no travel. Compensation includes a base salary range of $67,100 to $100,700, with possible eligibility for additional incentive compensation. The successful candidate must pass a pre-employment drug test. Cox does not currently test for marijuana before employment for this position, but prohibits drugs illegal under federal or state law during work hours, on company property, or in company vehicles.

Requirements

Bachelor’s degree and 6 years of experience in a related field; alternatively, a master’s degree and 4 years of related experience, a Ph.D. and 1 year of related experience, or 10 years of related experience.
At least 1 year of experience in a leadership role.
Valid driver’s license and safe driving record.
Effective management and decision-making skills.
Excellent communication and interaction skills.
Effective organizational skills.
Good computer and software knowledge.
Ability to sit, stand and walk for prolonged periods.
Close, distance, color and depth perception.

Nice To Haves

Reconditioning and/or body shop experience.
AS400 experience.
Ability to drive multiple vehicle types, including standard shift and automatic vehicles, 5th wheels, semis, RVs and boats.

Responsibilities

Manage and provide direction to supervisors, teams and team members.
Establish systems to ensure work is performed efficiently and effectively in accordance with company policy and customer expectations.
Review work volumes, plan staffing and continuously monitor staffing levels to support efficiency, work quality and customer service.
Oversee vehicle movement from check-in to the appropriate sales lanes.
Oversee vehicle receipt, stock-in and numeration.
Oversee post-sale vehicle movement.
Review team performance against key performance indicators and metrics, and develop and execute improvement strategies.
Resolve operational problems, including missing, damaged and late vehicles.
Develop and provide weekly reporting on Lot Operations and metrics.
Maintain and build relationships with auction, dealer, commercial and other current customers.
Collaborate with other departments and management to coordinate activities, maintain communications and provide high-quality internal and external customer service.

Benefits

Flexible paid vacation, consistent with duties, company needs and obligations.
Seven paid holidays annually.
Up to 160 hours of paid wellness time annually for the employee’s or family members’ wellness.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental and vision coverage.
Potential 401(k) retirement planning benefits.
Potential paid days off, including sick leave, parental leave, flexible vacation/wellness days and/or PTO.