Lot Operations Specialist II (Manheim)

Cox Enterprises • Ash Township, MI

21h • $15 - $23 • Onsite

About The Position

The Lot Operations Specialist II directs daily operations in the vehicle check-in area and coordinates driver activities and workflow. The role oversees the receipt, stock-in, numbering, parking, movement, and staging of vehicles, while maintaining service quality and assisting customers with problems.

The specialist organizes vehicle placement within an assigned zone, uses information from the Supervisor and Lot Ops dashboards to make staging and movement decisions, and communicates inventory status and priorities to crew leaders and managers. The role also supports continuous improvement in the safety and efficiency of vehicle movement, verifies that vehicles can operate safely, and engages service and tow teams when vehicles are inoperable.

This position supervises and directs lot operations employees, including assigning duties, preparing schedules, monitoring work, and assisting the Supervisor with employee counseling, discipline, performance monitoring, and appraisals. The specialist maintains lot equipment, labels vehicles for sale and routing, follows company policies, models respectful behavior and safety practices, and performs other duties assigned by management. The position is onsite at a specified Cox location, with no remote option, and is a day-shift role with no travel.

Requirements

• High school diploma or GED plus 3 years of related work experience; or a degree or certification above a high school diploma/GED plus 1 year of related work experience; or 5 years of related work experience.
• Valid driver’s license.
• Must clear a pre-employment drug test.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Responsibilities

• Direct daily vehicle check-in operations by leading and coordinating driver activities and workflow.
• Coordinate vehicle movement from check-in to sale staging to ensure efficient lot operations.
• Oversee the receipt, stock-in, numbering, and proper parking of incoming vehicles.
• Provide quality service and interact with customers to resolve problems.
• Inspect and maintain lot operations equipment to ensure it is functional and in good working condition.
• Supervise and direct lot operations employees by determining work procedures, preparing schedules, expediting workflow, assigning duties, and monitoring accuracy and compliance with policies and procedures.
• Assist the Supervisor with employee counseling and discipline, monitor and evaluate performance under the Supervisor’s direction, and assist the manager with performance appraisals.
• Organize and maintain vehicle placement within the designated zone or move area according to established standards.
• Use information from the Supervisor and Lot Ops dashboards to make daily vehicle movement decisions for the assigned zone.
• Support continuous improvement in the safety and efficiency of vehicle movement into and out of the assigned zone.
• Move and stage vehicles safely at their proper destinations to reduce multiple drop-off points and less-than-full loads.
• Confirm that vehicles can operate safely and engage service and tow teams when inoperable vehicles are found.
• Apply sale and routing labels to vehicles to maintain accurate movement records and avoid requiring crew leaders to label staged units before transport.
• Communicate inventory levels in the defined move area to crew leaders and managers and determine priorities.
• Champion Cox/Manheim values, treat employees respectfully, and implement company policies and procedures related to employee and customer conduct.
• Follow and model all safety and health procedures.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off each month.
• Seven paid holidays each calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance.
• Benefits may include a 401(k) retirement plan.
• Benefits may include sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED