Operations Manager - AI Data Collections (New Braunfels - San Antonio)

TaskUs•San Antonio, TX

1d•$117,000 - $175,000•Onsite

About The Position

The Operations Manager leads day-to-day business operations and focuses on solving business problems through innovation while delivering the best possible customer experience to clients. The role reports to the Sr. Operations Manager and manages client relationships, communicates performance updates, and presents in weekly, monthly, quarterly, and annual business reviews. The manager works closely with team leaders and teammates to develop their skills, manage performance and shrinkage, scale operations, and foster employee retention and engagement. This position also includes extensive occupational safety and health management responsibilities, including allocating necessary resources, ensuring compliance with applicable requirements and established programs, managing workplace hazards and risks, supporting worker participation and training, and reviewing the OSH management system at least annually. The role is on-site at an office, has an open and flexible schedule determined by client needs, and involves significant travel among facilities in the New Braunfels–San Antonio area.

Requirements

Two or more years of client management experience.
Excellent communication and presentation skills.
Open and flexible schedule, with hours dependent on client needs.
Ability to travel frequently to facilities in the New Braunfels–San Antonio area.
Ability to work on-site at one of the company's offices.

Nice To Haves

Previous experience in VR technology, AI data collections, or a technical industry.
Two or more years of experience managing supervisors in a call center environment.
Bachelor's degree in business administration or management.

Responsibilities

Manage day-to-day business operations and report to the Sr. Operations Manager.
Manage TaskUs client relationships as the day-to-day point of contact, provide performance updates, and present in weekly, monthly, quarterly, and annual business reviews.
Work with team leaders and teammates to ensure they have the skills and knowledge necessary to succeed.
Manage shrinkage to meet company goals and expectations.
Scale operations, drive performance management, and foster employee retention.
Plan and execute teammate engagement activities, with or without a budget.
Interview Team Leads and promote department culture.
Multitask and manage multiple clients.
Manage billing and invoicing.
Ensure accountability for delegated responsibilities within the safety and health management system.
Allocate financial and technical resources and personnel needed to implement, review, evaluate, and improve prevention and control measures.
Ensure compliance with applicable legal requirements for the occupational safety and health management system (OSHMS).
Adopt effective provisions to manage hazards and risks affecting workers, contractors, equipment, and facilities.
Collaborate with the HSEQ area on workplace accident and occupational disease prevention and health promotion.
Enable worker and representative participation in health and safety processes and provide the Joint Committee or Health and Safety at Work Oversight with the time and resources needed to function.
Inform workers, contractors, and COPASST representatives about OSHMS stages and evaluate their recommendations.
Ensure workers receive occupational health and safety training during working hours.
Inform COPASST and the Coexistence Committee about developments that may affect the OSH management system.
Ensure established OSHMS programs and plans are followed and review the OSHMS at least once a year.
Communicate with personnel about their occupational safety and health needs.
Ensure appropriate personal protective equipment is used and maintained in good condition.
Allow collaborators to participate in OSH activities organized by COPASST, the Coexistence Committee, or the organization.
Follow safety standards and procedures, properly use and care for provided protective equipment and systems, and maintain order and cleanliness in the work area.
Immediately report unsafe acts or conditions, adverse health conditions, emergencies, environmental impacts or potential impacts, accidents, near misses, safety risks, process failures, and nonconforming products.
Take care of personal health and perform work activities safely.
Attend and actively participate in company, COPASST, and Coexistence Committee training, induction, prevention, and risk-control activities.
Contribute to OSH objectives, communicate suggestions and concerns, identify and assess hazards and risks, and report risk situations to the OSH manager when necessary.
Use paper, water, energy, and natural resources rationally.
Elect or be elected as a member of COPASST or the Coexistence Committee.
Know and apply the actions described in the emergency plan.